System and method for leveraging end-users' preferences for efficient communications
First Claim
1. A presence system comprising:
- a presence server capable of processing and integrating communication preferences q′
(p,w,τ
i) associated with a presentity and communication preferences associated with a presence watcher q(w,τ
i); and
said presence server capable of distributing the integrated communication preferences q′
(p,w,τ
i) along with presence information about the presentity to the presence watcher so the presence watcher can use the integrated communication preferences q′
(p,w,τ
i) to make a decision on how to contact the presentity.
8 Assignments
0 Petitions
Accused Products
Abstract
A presence server is described herein that implements a method which processes and integrates a presence watcher'"'"'s communication preferences and a presentity'"'"'s communication preferences and then distributes the integrated communication preferences along with the presentity'"'"'s presence information so that the presence watcher can use this information to make a decision on how to contact the presentity. In this way, the presence watcher can achieve promoted communication satisfaction because they know now if they can contact the presentity using their preferred language/device (media type)/security mode (protocol). This enhancement of the communication satisfaction is possible because the integrated communication preferences provided to a presence watcher reflects not only the presentity'"'"'s communication preferences but also the presence watcher'"'"'s communication preferences.
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Citations
23 Claims
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1. A presence system comprising:
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a presence server capable of processing and integrating communication preferences q′
(p,w,τ
i) associated with a presentity and communication preferences associated with a presence watcher q(w,τ
i); and
said presence server capable of distributing the integrated communication preferences q′
(p,w,τ
i) along with presence information about the presentity to the presence watcher so the presence watcher can use the integrated communication preferences q′
(p,w,τ
i) to make a decision on how to contact the presentity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for enabling communication preferences of a presence watcher to be taken into account in a presence-based interactive communications network, said method comprising the steps of:
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storing communication preferences q(w,τ
i) associated with the presence watcher;
storing communication preferences q(p,τ
i) associated with a presentity;
storing a priority level assigned by the presentity to the presence watcher;
processing and integrating the stored communication preferences q(p,τ
i) associated with the presentity and the stored communication preferences q(w,τ
i) associated with the presence watcher; and
distributing the integrated communication preferences q′
(p,w,τ
i) along with presence information about the presentity to the presence watcher so the presence watcher can use the integrated communication preferences q′
(p,w,τ
i) to make a decision on how to contact the presentity. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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19. A presence server capable of integrating a presence watcher'"'"'s communication preferences and a presentity'"'"'s communication preferences so as to provide improved communication preferences to the presence watcher by performing the following steps:
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storing communication preferences q(w,τ
i) associated with the presence watcher;
storing communication preferences q(p,τ
i) associated with the presentity;
storing a priority level assigned by the presentity to the presence watcher;
processing and integrating the communication preferences q(p,τ
i) associated with the presentity and the communication preferences q(w,τ
i) associated with the presence watcher; and
distributing the integrated communication preferences q′
(p,w,τ
i) along with presence information about the presentity to the presence watcher so the presence watcher can use the integrated communication preferences q′
(p,w,τ
i) to make a decision on how to contact the presentity. - View Dependent Claims (20, 21, 22, 23)
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Specification