Using session initiation protocol

• US 20060098624A1
• Filed: 11/10/2004
• Published: 05/11/2006
• Est. Priority Date: 11/10/2004
• Status: Abandoned Application

• Current Assignee: FMR LLC
• Original Assignee: FMR LLC
• Inventors: Sullivan, Daniel B., Morgan, David P., Erickson, Jon A., Giudice, Salvatore R.
• Application Number:
  US10/985,270
• Publication Number:
  US 20060098624A1
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/147 Signalling methods or messages providing extensions to protocols defined by standardisation

Abstract

A web services user agent is automatically downloaded to a user'"'"'s network device in response to a user'"'"'s request for a login web page associated with a web site (e.g., a web site of a company associated with a customer service center). When the user presents his or her login information (e.g., a username and password), the web services user agent automatically uses the user'"'"'s login information to generate a session initiation protocol registration message. The web services user agent then automatically transmits the SIP registration message to a SIP server associated with a customer service center. Information about the user, such as the identity of the user and the current URL being browsed by the user, can then be displayed on the devices of one or more customer service representatives.

Claims

1. A medium bearing instructions to cause an instruction processor to:

generate a session initiation protocol registration message using data representing a user'"'"'s login information for a website; and

automatically transmit the session initiation protocol registration message to a remote session initiation protocol server using a network.

2. The medium of claim 1 wherein the computer product is configured to be transmitted from a web server to a network device associated with the user when the user accesses the web server, the computer product further including instructions that, when executed, cause the processor to:

automatically install one or more components of the computer product after the computer product is received at the network device associated with the user, wherein the one or more components include components for generating a session initiation protocol registration message using data representing login information on a website and automatically transmitting the session initiation protocol registration message to a remote session initiation protocol server.

3. The medium of claim 1 further including instructions that, when executed, cause the processor to:

handle session initiation protocol communication following a successful SIP registration with the remote session initiation protocol server.

4. The medium of claim 1 further including instructions that, when executed, cause the processor to:

display status information of the session initiation protocol registration message on a display device associated with the user.

5. The medium of claim 3 further including instructions that, when executed, cause the processor to:

capture a universal resource locator of a webpage loaded in a web browser running on a device associated with the user.

6. The medium of claim 5 further comprising instructions that, when executed, cause the processor to:

generate a session initiation protocol message that includes the universal resource locator of the webpage; and

transmit the session initiation protocol message to the remote session initiation protocol server using a network.

7. The medium of claim 1 further including instructions that, when executed, cause the processor to:

capture a universal resource locator of a website loaded in a web browser running on a device associated with the user only if the universal resource locator is associated with a predetermined web site.

8. The medium of claim 7 wherein the predetermined web site is a web site associated with a customer service center.

9. The medium of claim 8 further comprising instructions that when executed cause the processor to:

restrict capture of a universal resource locator of a website loaded in a web browser running on a device associated with the user to only those universal resource locators associated with the web site associated with the customer service center.

10. The medium of claim 1 further including instructions that, when executed, cause the processor to:

identify executable code fragments contained in received session initiation protocol messages.

11. The medium of claim 10 further including instructions that cause the processor to:

automatically execute the identified executable code fragments.

12. The medium of claim 1 further including instructions that, when executed, cause the processor to:

display a list of subscribers who are currently registered to the remote session initiation protocol server.

13. The medium of claim 12 wherein the subscribers comprise customer service representatives of a company.

14. The medium of claim 13 further comprising instructions that, when executed, cause the processor to:

generate a session initiation protocol request message upon receiving an indication that the user has selected to conduct a media session with a customer service representative.

15. The medium of claim 14 wherein the session initiation protocol request message comprises a session initiation protocol INVITE message.

16. A medium residing on a computer readable medium containing instructions that when executed by a processor cause the processor to:

capture a universal resource locator of a webpage loaded in a web browser running on a device associated with the user;

generate a session initiation protocol message that includes the universal resource locator of the webpage; and

transmit the session initiation protocol message to a remote SIP server using a network.

17. The medium of claim 16 further comprising instructions that when executed cause the processor to:

restrict capture a universal resource locator of a website loaded in a web browser running on a device associated with the user to only those universal resource locators associated with a predetermined web site.

18. The medium of claim 17 wherein the predetermined web site comprises a website associated with a customer service center.

19. The medium of claim 16 wherein the computer product is configured to be automatically transmitted from a web server to a network device associated with the user when the user accesses the web server, the computer product further including instructions that, when executed, cause the processor to:

automatically install one or more components of the computer product after the computer product is received at the network device associated with the user, wherein the one or more components include components for capturing a universal resource locator of a webpage loaded in a web browser running on a device associated with the user, generating a session initiation protocol message that includes the universal resource locator of the webpage, and transmitting the session initiation protocol request to a remote session initiation protocol server using a network.

20. The medium of claim 19 further including instructions that, when executed, cause the processor to:

identify executable code fragments contained in received session initiation protocol messages.

21. The medium of claim 20 further including instructions that cause the processor to:

automatically execute the identified executable code fragments.

22. The medium of claim 16 further including instructions that, when executed, cause the processor to:

display a list of subscribers who are currently registered to the remote session initiation protocol server.

23. The medium of claim 22 wherein the subscribers comprise customer service representatives of a customer service center.

24. The medium of claim 16 further comprising instructions that, when executed, cause the processor to:

generate a session initiation protocol request message upon receiving an indication that the user has selected to conduct a media session with a session initiation protocol server.

25. The medium of claim 24 wherein the session initiation protocol request message comprises a session initiation protocol INVITE message.

26. A method for automatically registering a user with a customer service center, the method comprising:

providing a web services user agent that is configured to automatically generate a session initiation protocol registration message using information provided by a user and to automatically transmit the session initiation protocol registration message to a session initiation protocol registration server located on a network;

receiving at a web server a request from a network device for a web page associated with a web site, wherein the web page contains a request for identification information about a user;

automatically transmitting one or more components of the web services user agent in response to the received request;

using the web services user agent to automatically generate a session initiation protocol registration message using the identification information provided by the user in response to the request for the identification information; and

using the web services user agent to automatically transmit the session initiation protocol registration message to a remote session initiation protocol server using the network.

27. The method of claim 26 wherein the identification information provided by the user comprises login information.

28. The method of claim 27 wherein the login information comprises a user name and password.

29. The method of claim 26 wherein the web services user agent is further configured to handle subsequent session initiation protocol communication associated with the session initiation protocol registration message.

30. The method of claim 29 wherein the web services user agent is further configured to capture a universal resource locator of a webpage loaded in a web browser running on a device associated with the user.

31. The method of claim 30 wherein the web services user agent is further configured to generate a session initiation protocol message that includes the universal resource locator of the webpage and transmit the session initiation protocol message to the remote session initiation protocol server using a network.

32. The method of claim 31 wherein the web services user agent is configured to only capture and transmit a universal resource locator that is associated with a predetermined website.

33. The method of claim 32 wherein the predetermined website is a website associated with a customer service center.

34. The method of claim 26 wherein the web services user agent is further configured to identify executable code fragments contained in received session initiation protocol messages.

35. The method of claim 34 wherein the web services user agent is further configured to automatically execute the identified executable code fragments.

36. The method of claim 26 wherein the web services user agent is further configured to display a list of subscribers who are currently registered to the remote session initiation protocol server.

37. The method of claim 36 wherein the remote session initiation protocol server comprises a session initiation registration server and a session initiation protocol proxy server.

38. A system comprising:

a session initiation protocol registration server located on a network;

a web services user agent configured to generate a session initiation protocol registration message using identification information provided by a user in response to a login request and to automatically transmit the session initiation protocol registration message to the session initiation protocol registration server;

a web server configured to respond to requests from network devices for a login web page associated with a website, the web server further configured to automatically transmit one or more components of the web services user agent to network devices that request a web page associated with a website.

39. A computer-implemented method comprising:

generating a session initiation protocol registration message using data representing a user'"'"'s login information for a website; and

automatically transmitting the session initiation protocol registration message to a remote session initiation protocol server using a network.

40. The method of claim 39 further comprising:

capturing a universal resource locator of a webpage loaded in a web browser running on a device associated with the user.

41. The method of claim 40 further comprising:

generate a session initiation protocol message that includes the universal resource locator of the webpage; and

transmit the session initiation protocol message to the remote session initiation protocol server using a network.

42. The method of claim 40 further comprising:

capture a universal resource locator of a website loaded in a web browser running on a device associated with the user only if the universal resource locator is associated with a predetermined web site.

43. The method of claim 42 wherein the predetermined web site is a web site associated with a customer service center.

44. The method of claim 39 further comprising:

identifying executable code fragments contained in received session initiation protocol messages.

45. The method of claim 44 further comprising:

automatically executing the identified executable code fragments.

46. The method of claim 39 further comprising:

displaying a list of subscribers who are currently registered to the remote session initiation protocol server.

47. The method of claim 46 wherein the subscribers comprise customer service representatives of a company.

48. The method of claim 47 further comprising:

generating a session initiation protocol request message upon receiving an indication that the user has selected to conduct a media session with a customer service representative.

49. A computer-implemented method comprising:

automatically capturing a universal resource locator of a webpage loaded in a web browser running on a device associated with the user;

generating a session initiation protocol message that includes the universal resource locator of the webpage; and

transmitting the session initiation protocol message to a remote SIP server using a network.

50. The method of claim 49 further comprising:

restricting capture a universal resource locator of a website loaded in a web browser running on a device associated with the user to only those universal resource locators associated with a predetermined web site.

51. The method of claim 50 wherein the predetermined web site comprises a website associated with a customer service center.