Method and system for diagnosis and control of machines using connectionless modes having delivery monitoring and an alternate communication mode
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Accused Products
Abstract
A method and system for retransmitting messages using an alternate mode of communication when an original mode of communication is determined to be unsuccessful. A message is first transmitted using a connectionless-mode of communication such as by using an Internet electronic mail message. A request for acknowledgment of receipt of the message and/or individual operators within the message is requested. If the acknowledgment of receipt of the message is not received within an appropriate time determined based on an urgency level of the reply, the message is retransmitted using a more reliable mode of communication such as a connection-mode of operation which includes a direct telephone connection over a public telephone network using a modem, using an ISDN line, or a cable with a cable modem.
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Citations
65 Claims
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1-47. -47. (canceled)
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48. A method of controlling communications, comprising:
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automatically generating, by a first monitoring device, a first message which comprises an electronic mail message;
automatically transmitting, from the first monitoring device, the first message to a second monitored device using an Internet e-mail protocol;
monitoring, by the first monitoring device, whether the second monitored device transmits, to the first monitoring device, a response to the first message; and
transmitting, by the first monitoring device, a second message to the second monitored device when the step of monitoring determines that the first monitoring device has not received a response to the electronic mail message from the second monitored device, wherein the second monitored device is one of a printer, a facsimile machine, a facsimile server, a scanner, a copier, a metering system, and a vending machine. - View Dependent Claims (49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61)
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62. A method of controlling communications, comprising:
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automatically generating, by a first monitoring device, a first message which comprises an electronic mail message;
automatically transmitting, from the first monitoring device, the first message to a second monitored device using an Internet e-mail protocol;
receiving, by the second monitored device, the electronic mail message;
processing the electronic mail message by the second monitored device; and
transmitting from the second monitored device to the first monitoring device a second message which includes status information of an operator contained within the first message, wherein the second monitored device is one of a printer, a facsimile machine, a facsimile server, a scanner, a copier, a metering system, and a vending machine. - View Dependent Claims (63, 64)
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65. A system for controlling communications, comprising:
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means for automatically generating, by a first monitoring device, a first message which comprises an electronic mail message;
means for automatically transmitting, from the first monitoring device, the first message to a second monitored device using an Internet e-mail protocol;
means for monitoring, by the first monitoring device, whether the second monitored device transmits, to the first monitoring device, a response to the first message; and
means for transmitting, by the first monitoring device, a second message to the second monitored device when the means for monitoring determines that the first monitoring device has not received a response to the electronic mail message from the second monitored device, wherein the second monitored device is one of a printer, a facsimile machine, a facsimile server, a scanner, a copier, a metering system, and a vending machine.
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Specification