Dynamically alerting callers of changes to menu structures in a telephone prompting system
First Claim
Patent Images
1. In a telephone prompting system, a menu structure change alert method comprising the steps of:
- responsive to the receipt of an incoming call from a calling party, determining whether a menu structure change has occurred for the telephone prompting system; and
, selectively alerting said calling party of said menu structure change.
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Accused Products
Abstract
A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.
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Citations
9 Claims
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1. In a telephone prompting system, a menu structure change alert method comprising the steps of:
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responsive to the receipt of an incoming call from a calling party, determining whether a menu structure change has occurred for the telephone prompting system; and
,selectively alerting said calling party of said menu structure change. - View Dependent Claims (2, 3, 4)
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5. A call processing system comprising:
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a telephone prompting system having a menu structure;
call statistics storage configured to store call statistics for callers; and
,dynamic alerting logic configured for coupling to said telephone prompting system and said call statistics storage to selectively alert callers of changes to said menu structure based upon call statistics for said callers stored in said call statistics storage.
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6. A machine readable storage having stored thereon a computer program for dynamically alerting calling parties of menu structure changes in a telephone prompting system, the computer program comprising a routine set of instructions which when executed by a machine cause the machine to perform the steps of:
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responsive to the receipt of an incoming call from a calling party, determining whether a menu structure change has occurred for the telephone prompting system; and
,selectively alerting said calling party of said menu structure change. - View Dependent Claims (7, 8, 9)
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Specification