Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device
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Abstract
A remote site managing system manages, in a unified fashion, computers and peripheral devices installed at a customer site. The remote site managing system automatically receives information indicating a failure which has occurred or indicating a high possibility that a failure will occur in some of PC/servers or peripheral devices installed in a customer'"'"'s office and provides maintenance services without causing a customer to be concerned about anything. Furthermore, transmission of a request to a maintenance service company and reception of a service operation report from the service company are performed by the remote site managing system in an unified fashion.
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Citations
68 Claims
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1-49. -49. (canceled)
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50. A device managing apparatus for managing a device via a network, said device managing apparatus comprising:
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failure detection means for receiving data indicating an occurrence of a failure in the device;
generating means for generating data indicating a request for a service operation in accordance with reception of the data by said failure detection means;
selection means for selecting a company among a plurality of companies which should perform a service operation upon the device;
transmission control means for transmitting the data indicating the request for the service operation generated by said generating means to the company selected by said selection means;
issuing means for issuing an identifier assigned to the request for the service operation; and
storing means for storing information about each of a plurality of the requests for the service operation, said storing means storing, as that information, the issued identifier assigned to the request for the service operation, the selected company which should perform the service operation corresponding to the request for the service operation and the status of the service operations corresponding to the request. - View Dependent Claims (51, 52, 53, 54, 55, 56)
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57. A device managing program stored in a computer-readable storage medium and executed by a computer to manage a device via a network, said program comprising:
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a failure detection step, of receiving data indicating an occurrence of a failure in the device;
a generation step, of generating data indicating a request for a service operation in accordance with reception of the data in said failure detection step;
a selection step, of selecting a company among a plurality of companies which should perform a service operation upon the device;
a transmission control step, of transmitting the data indicating the request for the service operation generated in said generation step to the company selected in said selection step;
an issuing step, of issuing an identifier assigned to the request for the service operation; and
a storage step, of, storing information about each of a plurality of the requests for the service operation, said storing step including storing, as that information, the issued identifier assigned to the request for the service operation, the selected company which should perform the service operation corresponding to the request for the service operation and the status of the service operation corresponding to the request.
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58. A method for managing a device via a network, said method comprising:
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a failure detection step, of detecting an occurrence of a failure in the device;
a generation step, of generating data indicating a request for a service operation in accordance with detecting a failure in said failure detection step;
a selection step, of selecting a company among a plurality of companies which should perform a service operation upon the device;
a transmission control step, of transmitting the data indicating the request for the service operation generated in said generation step to the company selected in said selection step;
an issuing step, of issuing an identifier assigned to the request for the service operation; and
a storage step, of storing information about each of a plurality of the requests for the service operation, said storage step including storing, as that information, the issued identifier assigned to the request for the service operation, the selected company which should perform the service operation corresponding to the request for the service operation and the status of the service operation corresponding to the request. - View Dependent Claims (59, 60, 61, 62, 63, 64)
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65. An information processing apparatus comprising:
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a receiver adapted to receive data indicating a failure in a device;
a controller adapted to select a company among a plurality of companies which should perform a service operation upon the device;
a sender adapted to send a request for the service operation to the company selected by said controller; and
storage adapted to store information indicating the status of the service operation corresponding to the request sent by said sender.
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66. A method for managing a service operation comprising the steps of:
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detecting a failure in a device;
selecting a company among a plurality of companies which should perform a service operation upon the device;
sending a request for the service operation to the company selected in said selecting step; and
storing information indicating the status of the service operation corresponding to the request sent in said sending step. - View Dependent Claims (67, 68)
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Specification