Method for conveying call origination information in a predictive dialing environment

• US 20060109973A1
• Filed: 11/19/2004
• Published: 05/25/2006
• Est. Priority Date: 11/19/2004
• Status: Abandoned Application

• Current Assignee: Rockwell Electronics Commerce Technologies LLC
• Original Assignee: Rockwell Electronics Commerce Technologies LLC
• Inventors: Peltz, Marshall L.
• Application Number:
  US10/992,965
• Publication Number:
  US 20060109973A1
• Time in Patent Office: Days
• US Class Current: 379/265.20
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26

Abstract

A method and apparatus are provided for processing a call through the public switched telephone network. The method includes the steps of sending a call request for a switched circuit connection between a telephone call contractor and a called party, the call request being sent from the call contractor to a local switching office of the public switched telephone network in the context where said call contractor has contracted with a third party to call the called party and sending an identifier of the third party along with the call request as a source identifier of the call request, said source identifier of the third party being different than the call contractor and also different than the called party, the call request source identifier being sent along with the connection request instead of an identifier of the call contractor that requested the connection.

Claims

1. A method of processing a call through the public switched telephone network, said method comprising:

sending a call request for a switched circuit connection between a telephone call contractor and a called party, said call request being sent from the call contractor to a local switching office of the public switched telephone network in the context where said call contractor has contracted with a third party to call the called party; and

sending an identifier of the third party along with the call request as a source identifier of the call request, said source identifier of the third party being different than the call contractor and also different than the called party, the call request source identifier being sent along with the connection request instead of an identifier of the call contractor that requested the connection.

2. The method of processing the call as in claim 1 further comprising displaying the identifier of the third party on a telephone of the called party.

3. The method of processing the call as in claim 2 further comprising sending a telephone number of the third party along with the connection request from the call contractor to the public switched telephone network.

4. The method of processing the call as in claim 3 further comprising displaying the telephone number of the third party on the telephone of the called party when the call is delivered to the called party.

5. The method of processing the call as in claim 4 further comprising detecting the called party answering the call.

6. The method of processing the call as in claim 5 further comprising assigning the answered call to an agent of the call contractor.

7. The method of processing the call as in claim 6 further comprising presenting information supplied by the third party by the assigned agent to the called party.

8. The method of processing the call as in claim 7 wherein the step of presenting the information supplied by the third party further comprises displaying script on a terminal of the agent that the agent reads to the called party.

9. The method of processing the call as in claim 1 further comprising the third party providing the call contractor with a list of telephone numbers for the call contractor to call on behalf of the third party.

10. The method of processing the call as in claim 1 further comprising the call contractor collecting information from the called party and forwarding the collected information to the third party.

11. An apparatus for processing a call through the public switched telephone network, said apparatus comprising:

means for sending a call request for a switched circuit connection between a telephone call contractor and a called party, said call request being sent from the call contractor to a local switching office of the public switched telephone network in the context where said call contractor has contracted with a third party to call the called party; and

means for sending an identifier of the third party along with the call request as a source identifier of the call request, said source identifier of the third party being different than the call contractor and also different than the called party, the call request source identifier being sent along with the connection request instead of an identifier of the call contractor that requested the connection.

12. The apparatus for processing the call as in claim 11 further comprising means for displaying the identifier of the third party on a telephone of the called party.

13. The apparatus for processing the call as in claim 12 further comprising means for sending a telephone number of the third party along with the connection request from the call contractor to the public switched telephone network.

14. The apparatus for processing the call as in claim 13 further comprising means for displaying the telephone number of the third party on the telephone of the called party when the call is delivered to the called party.

15. The apparatus for processing the call as in claim 14 further comprising means for detecting the called party answering the call.

16. The apparatus for processing the call as in claim 15 further comprising means for assigning the answered call to an agent of the call contractor.

17. The apparatus for processing the call as in claim 16 further comprising means for presenting information supplied by the third party by the assigned agent to the called party.

18. The apparatus for processing the call as in claim 17 wherein the means for presenting the information supplied by the third party further comprises means for displaying script on a terminal of the agent that the agent reads to the called party.

19. The apparatus for processing the call as in claim 11 further comprising means for allowing the third party to provide the call contractor with a list of telephone numbers for the call contractor to call on behalf of the third party.

20. The apparatus for processing the call as in claim 11 further comprising means for allowing the call contractor to collect information from the called party and forwarding the collected information to the third party.

21. An apparatus for processing a call through the public switched telephone network, said apparatus comprising:

a call request for a switched circuit connection that is sent between a telephone call contractor and a called party, said call request being sent from the call contractor to a local switching office of the public switched telephone network in the context where said call contractor has contracted with a third party to call the called party; and

an identifier of the third party that is sent along with the call request as a source identifier of the call request, said source identifier of the third party being different than the call contractor and also different than the called party, the call request source identifier being sent along with the connection request instead of an identifier of the call contractor that requested the connection.

22. The apparatus for processing the call as in claim 21 further comprising an encoder adapted to send a telephone number of the third party along with the connection request from the call contractor to the public switched telephone network.

23. The apparatus for processing the call as in claim 21 further comprising a call processor adapted to detect the called party answering the call.

24. The apparatus for processing the call as in claim 23 further comprising an agent assignment processor adapted to assign the answered call to an agent of the call contractor.

25. The apparatus for processing the call as in claim 24 further comprising text information supplied by the third party for presentation by the assigned agent to the called party during the call.

26. The apparatus for processing the call as in claim 21 further comprising a list of telephone numbers provided by the third party for the call contractor to call on behalf of the third party.

27. A method of processing a call through the public switched telephone network, said method comprising:

sending a connection request from a first party telephone call contractor to the public switched telephone network; and

sending an identifier of a third party that is different than the first party along with the connection request instead of an identifier of the first party that requested the connection.