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System and method for IVR transfer of an inbound call

  • US 20060109974A1
  • Filed: 11/23/2004
  • Published: 05/25/2006
  • Est. Priority Date: 11/23/2004
  • Status: Abandoned Application
First Claim
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1. A method of transferring an inbound call, the method comprising:

  • receiving input information from a first agent that receives the inbound call, wherein the input information identifies a destination for the inbound call;

    directing the first agent to conference in the inbound call;

    generating a first sequence of tone signals in response to the conference;

    placing the inbound call on hold in response to the first sequence;

    detecting a ‘

    wait for digits’

    signal, wherein the ‘

    wait for digits’

    signal identifies carrier information associated with the inbound call; and

    selecting a transfer sequence for the inbound call in response to the carrier information.

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