Alert management apparatus and method
First Claim
1. A method of managing an alert comprising steps of:
- detecting an initiation of the alert according to a predefined alert definition that includes first and second status conditions and a first-transition subscriber that subscribes to a transition between the first and second status conditions;
transitioning the alert from the first status condition to the second status condition; and
attempting to deliver a notification of the transition from first to second status condition to the first-transition subscriber according to a contact plan associated with the first-transition subscriber.
1 Assignment
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Accused Products
Abstract
An alert management system (AMS) can initiate, process, and monitor an alert cycle. The AMS can initiate a predefined alert based on an initiation command or based on a comparison of data to predefined alert initiation rules. The AMS can select individuals to contact and/or plans for contacting each individual based on the context of the alert. The AMS allows individuals to request notification for certain alerts and/or for specific transitions within a cycle of the alert. When a user is notified, they can provide feedback confirming receipt of the notification and/or request initiation one or more additional predefined alerts. Users can also provide a backup contact person that the AMS should contact if the user cannot be reached. The AMS provides users with progress information, which can include an indication of who has received notification of the alert in progress.
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Citations
68 Claims
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1. A method of managing an alert comprising steps of:
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detecting an initiation of the alert according to a predefined alert definition that includes first and second status conditions and a first-transition subscriber that subscribes to a transition between the first and second status conditions;
transitioning the alert from the first status condition to the second status condition; and
attempting to deliver a notification of the transition from first to second status condition to the first-transition subscriber according to a contact plan associated with the first-transition subscriber. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method of managing an alert comprising steps of:
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detecting an initiation of the alert according to a predefined alert definition that includes a designated subscriber;
retrieving context information related to the initiation of the alert;
determining whether the designated subscriber should be notified of the alert based on the retrieved context information; and
attempting to deliver a notification of the alert to the designated subscriber only if it is determined that the designated subscriber should be notified. - View Dependent Claims (17, 18)
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19. A method of managing an alert comprising steps of:
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detecting an initiation of the alert according to a predefined alert definition that includes a designated subscriber;
retrieving context information related to the initiation of the alert;
selecting one of a plurality of contact plans for contacting the designated subscriber based on the retrieved context information; and
attempting to deliver a notification of the alert to the designated subscriber based on the selected contact plan. - View Dependent Claims (20, 21)
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22. An alert management apparatus comprising:
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a processing component for detecting an initiation of the alert according to a predefined alert definition that includes first and second status conditions and a first-transition subscriber that subscribes to a transition between the first and second status conditions, and for transitioning the alert from the first status condition to the second status condition; and
a communication component for attempting to deliver a notification of the transition from first to second status condition to the first-transition subscriber according to a contact plan associated with the first-transition subscriber. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
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37. An apparatus for managing an alert comprising:
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a processing component for detecting an initiation of the alert according to a predefined alert definition that includes a designated subscriber, retrieving context information related to the initiation of the alert, and determining whether the designated subscriber should be notified of the alert based on the retrieved context information; and
a communications component for attempting to deliver a notification of the alert to the designated subscriber only if it is determined that the designated subscriber should be notified. - View Dependent Claims (38, 39)
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40. An apparatus for managing an alert comprising:
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a processing component for detecting an initiation of the alert according to a predefined alert definition that includes a designated subscriber, retrieving context information related to the initiation of the alert, and selecting one of a plurality of contact plans for contacting the designated subscriber based on the retrieved context information; and
a communications component for attempting to deliver a notification of the alert to the designated subscriber based on the selected contact plan. - View Dependent Claims (41, 42)
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43. A computer-readable medium having computer-executable instructions for performing steps comprising:
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detecting an initiation of the alert according to a predefined alert definition that includes first and second status conditions and a first-transition subscriber that subscribes to a transition between the first and second status conditions;
transitioning the alert from the first status condition to the second status condition; and
attempting to deliver a notification of the transition from first to second status condition to the first-transition subscriber according to a contact plan associated with the first-transition subscriber. - View Dependent Claims (44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57)
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58. A computer-readable medium having computer-executable instructions for performing steps comprising:
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detecting an initiation of the alert according to a predefined alert definition that includes a designated subscriber;
retrieving context information related to the initiation of the alert;
determining whether the designated subscriber should be notified of the alert based on the retrieved context information; and
attempting to deliver a notification of the alert to the designated subscriber only if it is determined that the designated subscriber should be notified. - View Dependent Claims (59, 60)
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61. A computer-readable medium having computer-executable instructions for performing steps comprising:
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detecting an initiation of the alert according to a predefined alert definition that includes a designated subscriber;
retrieving context information related to the initiation of the alert;
selecting one of a plurality of contact plans for contacting the designated subscriber based on the retrieved context information; and
attempting to deliver a notification of the alert to the designated subscriber based on the selected contact plan. - View Dependent Claims (62, 63)
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64. A method comprising steps of:
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subscribing to a predefined alert;
creating a plurality of contact plans for receiving an alert notification, each contact plan including different context information; and
receiving, according to a selected contact plan of the plurality of contact plans, the alert notification, wherein said selected contact plan is selected based on the context information included in the selected contact plan. - View Dependent Claims (65, 66, 67, 68)
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Specification