Method and system for filtering, organizing and presenting selected information technology information as a function of business dimensions

• US 20060111874A1
• Filed: 01/24/2005
• Published: 05/25/2006
• Est. Priority Date: 09/30/2004
• Status: Abandoned Application

• Current Assignee: Blazent Incorporated (ServiceNow Incorporated)
• Original Assignee: Inx Blazant
• Inventors: Curtis, Gayle, Williams, Humphrey N., Burnley, Christopher O.
• Application Number:
  US11/042,579
• Publication Number:
  US 20060111874A1
• Time in Patent Office: Days
• US Class Current: 702/186
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

A method and system for filtering, organizing and presenting selected information technology (IT) information as a function of business dimensions, through guided analysis, are disclosed. The method and system may be based on the needs and role of the viewer requesting such IT asset information at the time of the request.

Claims

1. A computer implemented method for identifying IT assets affected by a business issue condition presented by a user, comprising:

determining an appropriate business dimension of assessment based on the business issue condition presented;

measuring the business issue condition of the IT assets as a function of the selected business dimension; and

displaying the identified IT assets results to the user such that the status of the business issue condition can be assessed by the user.

2. The computer implemented method of claim 1, further comprising generating reports of the IT asset results to the user.

3. The computer implemented method of claim 2, further comprising linking the reports of the affected IT asset results to a next business dimension of assessment pertinent to the business resolution and affected IT asset results to provide a guided analysis of the business issue.

4. A computer implemented method for visualizing an IT related business issue of a viewer, comprising:

accessing from stored memory IT asset data connected to business dimensions;

analyzing the IT asset data based upon at least one predetermined criterion;

sorting the IT asset data in accordance with the viewer'"'"'s current status which relates to the predetermined criterion; and

presenting to the viewer the sorted IT asset data to assist in making an informed business decision.

5. The computer implemented method of claim 4, further comprising including the resulting initially sorted IT asset data into a guided analysis for additional requests.

6. The computer implemented method of claim 5, wherein additional requests are conducted until the viewer receives the IT asset information needed to make an informed IT related business decision.

7. The computer implemented method of claim 4, wherein the access step comprises multiple requests for IT asset information.

8. The computer implemented method of claim 4, wherein the requests range from high level IT asset information to detailed, low level IT asset information.

9. The computer implemented method of claim 4, wherein the requests are a function of the temporal status of the viewer at the time of the requests.

10. A computer implemented method for filtering, organizing and presenting a selection of IT asset information to an end user, comprising:

providing IT asset information stored in a searchable database;

receiving search criteria from an end user computer based upon a visualization of a business problem or goal and a predetermined initial scenario;

analyzing IT asset information using business specific analysis embedded in Structured Query Language (SQL) statements from the database in accordance with the search criteria;

sorting and retrieving a subset of IT asset information based upon the results of the analysis of the IT asset information; and

providing the subset of IT asset information to the end user.

11. The computer implemented method of claim 10, wherein the subset of IT asset information provided to the end user is a function of the issue presented and the business dimension(s) used to resolve the issue.

12. The computer implemented method of claim 10, wherein the subset of IT asset information provided to the end user is displayed on a display device in accordance with the requests from the user.

13. The computer implemented method of claim 10, wherein the subset of IT asset information provided includes additional IT asset information for retrieval and review by a user.

14. The computer implemented method of claim 10, wherein the IT asset information comprises server usage, upgrade needs, resource allocation and memory availability.