Method and system for warranty claim processing

• US 20060111924A1
• Filed: 01/03/2005
• Published: 05/25/2006
• Est. Priority Date: 11/24/2004
• Status: Abandoned Application

• Current Assignee: SAP SE
• Original Assignee: SAP SE
• Inventors: Kluge, Harald, Hollich, Franz
• Application Number:
  US11/026,058
• Publication Number:
  US 20060111924A1
• Time in Patent Office: Days
• US Class Current: 705/302
• CPC Class Codes: G06Q 30/012 Providing warranty services
• CPC Class Codes: G06Q 90/00 Systems or methods specially adapted for administrative, commercial, financial, managerial or supervisory purposes, not involving significant data processing

Abstract

A method and system for processing a warranty claim generated on the basis of a service order. A warranty relating to the service order is checked. On the basis of the data included in the service order, warranty data is found and a determination is made as to whether a warranty claim is necessary. A warranty claim and a case (business transaction type) are created/update by copying or by transferring data relating the claimant and/or reimburser from the service order via an interface. The case is created to store information in a database about all business transactions and documents related with the warranty claim. The warranty case facilitates management of the warranty claim. A warranty check process is performed for purposes of warranty relevance and, if necessary, the warranty claim items are split into more that one warranty claim. As a result of the checking process, the new warranty claim is accepted, automatically corrected, passed on for manual processing or rejected.

Claims

1. A method for processing a warranty claim, the method comprising:

creating a service order record including product purchase data;

storing the service order record in a database of a computer system;

checking warranty data relating to the service order record; and

if a warranty claim is needed;

providing a warranty claim record in the database;

providing warranty case data in the database;

generating a warranty claim assessment record; and

returning the warranty claim assessment record to at least one claimant, the warranty claim assessment record being based on the warranty claim record and the warranty case data.

2. The method of claim 1, wherein the warranty claim record is at least one of created and updated at least one of manually and automatically.

3. The method of claim 1, wherein the service order record is provided to at least one reimburser.

4. The method of claim 3, wherein the warranty claim assessment record includes a determination of the at least one reimburser.

5. The method of claim 1, wherein the warranty claim record includes an identification number and data regarding at least one purchased product, a product value, at least one warranty claimant, and the at least one reimburser.

6. The method of claim 5, wherein the warranty claim record includes a reimbursement claim for rectification of faults regarding the at least one purchased product.

7. The method of claim 1, wherein the warranty claim record includes a header including a warranty claim classification and a warranty claim number.

8. The method of claim 7, wherein the warranty claim record is stored in the database as a function of the header.

9. The method of claim 1, wherein the warranty claim record is created as a function of the service order record.

10. A machine-readable medium storing a set of instructions, the set of instructions capable of being executed by a processor to implement a method for processing a warranty claim, the instructions comprising:

creating a service order record including product purchase data;

storing the service order record in a database of a computer system;

checking warranty data relating to the service order record; and

if a warranty claim is needed;

providing a warranty claim record in the database;

providing warranty case data in the database;

generating a warranty claim assessment record; and

returning the warranty claim assessment record to at least one claimant, the warranty claim assessment record being based on the warranty claim record and the warranty case data.

11. The machine-readable medium of claim 10, wherein the warranty claim record is at least one of created and updated at least one of manually and automatically.

12. The machine-readable medium of claim 10, wherein the service order record is provided to at least one reimburser.

13. The machine-readable medium of claim 12, wherein the warranty claim assessment record includes a determination of the at least one reimburser.

14. The machine-readable medium of claim 10, wherein the warranty claim record includes an identification number and data regarding at least one purchased product, a product value, at least one warranty claimant, and the at least one reimburser.

15. The machine-readable medium of claim 14, wherein the warranty claim record includes a reimbursement claim for rectification of faults regarding the at least one purchased product.

16. The machine-readable medium of claim 10, wherein the warranty claim record includes a header including a warranty claim classification and a warranty claim number.

17. The machine-readable medium of claim 16, wherein the warranty claim record is stored in the database as a function of the header.

18. The machine-readable medium of claim 10, wherein the warranty claim record is created as a function of the service order record.