System and method for mobile resource management with customer confirmation
First Claim
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1. A customer appointment management system for mobile resources, the system comprising:
- a customer communication module configured for transmitting to a customer a notification of a pending arrival of a mobile agent at the customer location for an appointment and receiving a confirmation from the customer confirming the appointment; and
a mobile agent communication module configured for transmitting a schedule and customer appointment information to the mobile agent in response to receiving the customer confirmation.
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Abstract
A customer appointment management system and method with mobile resource management including a customer communication module configured for transmitting to a customer a notification of a pending arrival of a mobile agent at the customer location for an appointment and receiving a confirmation from the customer confirming the appointment. The system also includes a mobile agent communication module configured for transmitting a schedule and customer appointment information to the mobile agent in response to receiving the customer confirmation.
170 Citations
35 Claims
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1. A customer appointment management system for mobile resources, the system comprising:
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a customer communication module configured for transmitting to a customer a notification of a pending arrival of a mobile agent at the customer location for an appointment and receiving a confirmation from the customer confirming the appointment; and
a mobile agent communication module configured for transmitting a schedule and customer appointment information to the mobile agent in response to receiving the customer confirmation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A mobile resource management system comprising:
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a customer service module configured for receiving a request from a customer for delivery of a service or product at the location of the customer;
an agent dispatch module configured for determining a customer work order as a function of the customer request, determining a status of an agent, selecting an agent for the delivery from among a plurality of agents as a function of the work order, the agent status, and the customer location, and transmitting the work order to the selected agent; and
a customer communication module configured for transmitting to the customer a notification of a pending arrival of the selected agent at the customer location as a function of the determined agent status and the status of the selected agent and receiving an instruction from the customer regarding the pending arrival of the agent at the customer location, wherein the agent dispatch module is configured for transmitting a customer delivery status to the selected agent in response to the received customer instruction. - View Dependent Claims (10, 11, 12, 13)
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14. A method of arranging for a mobile agent to travel to a location of a customer for an appointment, the method comprising:
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transmitting a notification to a customer of a pending arrival of the mobile agent at the customer location for the appointment;
receiving an instruction from the customer regarding the acceptability of the mobile agent arriving at the customer location for the appointment; and
transmitting a customer appointment status to the mobile agent in response to receiving the customer instruction. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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21. A method of delivering a service or a product to a customer, the method comprising:
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receiving a customer request for the delivery to a location of the customer;
determining a task profile as a function of the customer request;
selecting an agent for the delivery to the customer from among the plurality of agents as a function of the task profile and the customer location;
transmitting a notification to the customer of a pending arrival of the selected agent at the customer location;
receiving a confirmation from the customer confirming the delivery; and
notifying the selected agent of the customer confirmation. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 35, 34)
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Specification