Methods and systems for delivering community knowledge

• US 20060112051A1
• Filed: 10/31/2005
• Published: 05/25/2006
• Est. Priority Date: 11/29/2001
• Status: Abandoned Application

• Current Assignee: Caterpillar Incorporated
• Original Assignee: Caterpillar Incorporated
• Inventors: Coffey, James Michael, Newman, Benjamin Eugene, Jeanblanc, Anne Hicks
• Application Number:
  US11/261,575
• Publication Number:
  US 20060112051A1
• Time in Patent Office: Days
• US Class Current: 706/46
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

Methods and systems for delivering knowledge in a community of practice environment are disclosed. In one embodiment, the system may include a community of practice including members and a knowledge management architecture that manages knowledge used by the community of practice. The knowledge management architecture may also maintain a delivery profile for each member having parameters reflecting a preferred format for receiving updates regarding new knowledge. Further, the knowledge management architecture may be configured to detect new knowledge associated with the community of practice and determine, for a first member, that the new knowledge includes information related to a first profile parameter associated with the first member. Also, the knowledge management architecture may generate a notification for the first member including data associated with a portion of the new knowledge and deliver the notification to the first member. Moreover, the knowledge management architecture may deliver a supplemental version of the new knowledge to the first member in response to a request from the first member to receive the supplemental version of the new knowledge.

Claims

1. A system for delivering knowledge in a community of practice environment, comprising:

a community of practice including members; and

a knowledge management architecture managing knowledge used by the community of practice and maintaining a delivery profile for each member having parameters reflecting a preferred format for receiving updates regarding new knowledge added to the community of practice, the knowledge management architecture configured to;

detect new knowledge associated with the community of practice,

determine, for a first member, that the new knowledge includes information related to a first profile parameter associated with the first member,

generate a notification for the first member including data associated with a portion of the new knowledge,

deliver the notification to the first member, and

deliver a supplemental version of the new knowledge to the first member in response to a request from the first member to receive the supplemental version of the new knowledge.

2. The system of claim 1, wherein the knowledge management architecture detects the new knowledge by searching a memory device storing the new knowledge.

3. The system of claim 2, wherein the new knowledge is submitted to the knowledge management architecture by a member of the community of practice.

4. The system of claim 1, wherein the knowledge management architecture determines, for the first member, that the new knowledge includes information related to a first profile parameter associated with the first member by searching the new knowledge for content that is associated with data included in the first profile parameter.

5. The system of claim 1, wherein the knowledge management architecture is further configured to extract the portion of the new knowledge from the new knowledge based on a second profile parameter associated with the first member.

6. The system of claim 5, wherein the second profile parameter defines a type of information to include in the notification.

7. The system of claim 1, wherein the knowledge management architecture is further configured to:

generate a summary of information included in the supplemental version of the new knowledge; and

include the summary in the notification.

8. The system of claim 1, wherein the knowledge management architecture is further configured to:

receive configuration information from the first member that configures a first delivery profile for the first member including the first parameter.

9. The system of claim 1, wherein the first parameter identifies a type of knowledge that the first member prefers to have delivered by the knowledge management architecture.

10. The system of claim 1, wherein the knowledge management architecture is configured to maintain a first delivery profile for the first member including a set of parameters that include at least one of:

a parameter defining a type of new knowledge the first member prefers to have delivered;

a parameter defining a type of information included in any received new knowledge that the knowledge management architecture is to include in the notification; and

a parameter defining when the knowledge management architecture is to provide the notification to the first member.

11. The system of claim 1, wherein the first parameter identifies a type of knowledge that the first member prefers to have delivered by the knowledge management architecture.

12. The system of claim 11, wherein the first parameter is defined by the first member.

13. The system of claim 1, wherein the knowledge management architecture is configured to deliver the notification by providing a Web page that includes as content the notification and is accessible by the first member.

14. The system of claim 13, wherein the Web page content includes a list identifying the new knowledge detected by the knowledge management architecture.

15. The system of claim 13, wherein the Web page content includes a list of any new knowledge added to the community of practice that includes data that is associated with the first parameter.

16. The system of claim 14, wherein the Web page content includes a link to the supplemental version of the new knowledge.

17. The system of claim 16, wherein the request includes a selection of the link by the first member.

18. The system of claim 17, wherein the knowledge management architecture delivers the supplemental version of the new knowledge by redirecting the first member to another Web page that includes the supplemental version of the new knowledge.

19. The system of claim 1, wherein the knowledge management architecture delivers the supplemental version of the new knowledge by at least one of:

providing a link to first member that, when selected, directs the first member to a Web page including the supplemental version of the new knowledge;

providing a data file including the supplemental version of the new knowledge over a network;

providing the supplemental version of the new knowledge as an attachment to an electronic mail message; and

providing a link to first member that, when selected, directs the first member to a database storing the supplemental version of the new knowledge.

20. A method for delivering knowledge in a community of practice environment including a community of practice including members and a knowledge management architecture that manages knowledge used by the community of practice and maintains a member profile for each member having parameters reflecting a preferred format for receiving updates regarding new knowledge, the method comprising:

detecting new knowledge associated with the community of practice;

determining, for a first member, that the new knowledge includes information related to a first profile parameter associated with the first member;

generating a notification for the first member including data associated with a portion of the new knowledge;

delivering the notification to the first member; and

delivering a supplemental version of the new knowledge to the first member in response to a request from the first member to receive the supplemental version of the new knowledge.

21. The method of claim 20, further including:

searching a memory device storing the new knowledge to detect the new knowledge.

22. The method of claim 21, further including:

receiving the new knowledge by the knowledge management architecture by a member of the community of practice.

23. The method of claim 20, wherein determining includes:

searching the new knowledge for content that is associated with data included in the first profile parameter.

24. The method of claim 20, further including:

extracting the portion of the new knowledge from the new knowledge based on a second profile parameter associated with the first member.

25. The method of claim 24, wherein the second profile parameter defines a type of information to include in the notification.

26. The method of claim 20, further including:

generating a summary of information included in the supplemental version of the new knowledge; and

adding the summary to the notification.

27. The method of claim 20, further including:

receiving configuration information from the first member that configures a first member profile including the first parameter.

28. The method of claim 20, wherein the first parameter identifies a type of knowledge that the first member prefers to have delivered by the knowledge management architecture.

29. The method of claim 20, further including:

maintaining a first member profile for the first member including a set of parameters that include at least one of;

a parameter defining a type of new knowledge the first member prefers to have delivered,

a parameter defining a type of information included in any received new knowledge that the knowledge management architecture is to include in the notification, and

a parameter defining when the knowledge management architecture is to provide the notification to the first member.

30. The method of claim 20, wherein the first parameter identifies a type of knowledge that the first member prefers to have delivered by the knowledge management architecture.

31. The method of claim 30, further including:

defining the first parameter by the first member.

32. The method of claim 20, further including:

providing a Web page that includes as content the notification and is accessible by the first member.

33. The method of claim 32, further including:

providing, in the Web page content, a list identifying the detected new knowledge.

34. The method of claim 32, further including:

providing, in the Web page content, a list of any new knowledge added to the community of practice that includes data that is associated with the first parameter.

35. The method of claim 32, further including:

providing, in the Web page content, a link to the supplemental version of the new knowledge.

36. The method of claim 35, further including:

receiving, as the request, a selection of the link by the first member.

37. The method of claim 36, further including:

redirecting, in response to receiving the selection of the link, the first member to another Web page that includes the supplemental version of the new knowledge.

38. The method of claim 20, wherein delivering the supplemental version of the new knowledge includes at least one of:

providing a link to first member that, when selected, directs the first member to a Web page including the supplemental version of the new knowledge;

providing a data file including the supplemental version of the new knowledge over a network;

providing the supplemental version of the new knowledge as an attachment to an electronic mail message; and

providing a link to first member that, when selected, directs the first member to a database storing the supplemental version of the new knowledge.