Methods and systems for managing knowledge documents

• US 20060112052A1
• Filed: 10/31/2005
• Published: 05/25/2006
• Est. Priority Date: 11/29/2001
• Status: Abandoned Application

• Current Assignee: Caterpillar Incorporated
• Original Assignee: Caterpillar Incorporated
• Inventors: Coffey, James Michael, Newman, Benjamin Eugene, Jeanblanc, Anne Hicks, Stuedemann, Reed Alfred
• Application Number:
  US11/261,576
• Publication Number:
  US 20060112052A1
• Time in Patent Office: Days
• US Class Current: 706/46
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

Methods and systems for managing knowledge documents in a community of practice environment are disclosed. In one embodiment, a community of practice environment may include a set of communities of practice, each including respective members and each being assigned respective knowledge documents. The community of practice environment may also include a database system storing the knowledge documents used by the communities of practice. The database system may be configured to deliver copies of the knowledge documents to the communities of practices in response to requests to access the knowledge documents from respective community of practice members.

Claims

1. A system for managing knowledge documents in a community of practice environment, comprising:

a first community of practice, including as members, first users, first one or more experts, and first one or more community of practice managers, and including a community of practice database storing a first community of practice data set identifying a first knowledge document as being assigned to the first community of practice;

a second community of practice including as members, second users, second one or more experts, and second one or more community of practice managers, and including a second community of practice database storing a second community of practice data set identifying the first knowledge documents as being assigned to the second community of practice,

wherein the first community of practice delivers the first knowledge document to the second community of practice in response to a request for the first knowledge document from a first member of the second community of practice.

2. The system of claim 1, wherein the second community of practice uses the second community of practice data set to determine whether the first member is authorized to access the first knowledge document.

3. The system of claim 1, wherein the first community of practice determines whether the first member is authorized to access the first knowledge document.

4. The system of claim 1, wherein both the first and second communities of practice are configured to receive a respective request to add a new knowledge document to the respective community of practice, and in response to the request, to add the new knowledge document, and determine whether a copy of the new knowledge document is stored in the respective community of practice database.

5. The system of claim 1, wherein the first and second communities of practice are included in a community of practice group, and wherein instead of the first community of practice delivering the first knowledge document, the community of practice group delivers the first knowledge document to the first member.

6. The system of claim 1, wherein the first and second communities of practice are included in respective first and second community of practice groups.

7. The system of claim 6, wherein instead of the first community of practice delivering the first knowledge document, a knowledge management coordinator that manages the first and second community of practice groups delivers the first knowledge document to the first member.

8. The system of claim 1, wherein the first community of practice database stores the first knowledge document.

9. A community of practice environment, including:

a set of communities of practice, each including respective members and each being assigned respective knowledge documents; and

a database system storing the knowledge documents used by the communities of practice, wherein the database system is configured to deliver copies of the knowledge documents to the communities of practices in response to requests to access the knowledge documents from respective community of practice members.

10. The system of claim 9, wherein each community of practice includes a community of practice data set that identifies which knowledge documents are assigned to the community of practice.

11. The system of claim 9, wherein the database system is included in a community of practice group that includes the set of communities of practice.

12. The system of claim 9, wherein the database system is included in a knowledge management coordinator system that manages the community of practice environment, which includes one or more community of practice groups that is assigned a portion of the set of communities of practice.

13. A method of managing a community of practice environment including communities of practice, each assigned particular knowledge documents, including:

receiving a request from a member of a first community of practice for a first knowledge document included in a first set of knowledge documents assigned to the first community of practice; and

retrieving by the first community of practice, the knowledge document from a community entity included in the community of practice environment.

14. The method of claim 13, wherein receiving the request includes:

determining whether the member is authorized access to the knowledge document.

15. The method of claim 13, wherein retrieving includes:

retrieving by the first community of practice, the knowledge document from a second community of practice assigned a second set of knowledge documents including the first document.

16. The method of claim 13, wherein retrieving includes:

retrieving by the first community of practice, the knowledge document from a central knowledge management system including a database storing all knowledge documents assigned to the communities of practice.

17. The method of claim 13, further including:

receiving a request from the member to add a new knowledge document to the first community of practice;

determining, by the first community of practice, whether the new knowledge document is assigned to the first community of practice;

determining, by the community entity, whether the new knowledge document is assigned to the community entity; and

assigning the new knowledge document to at least the first community of practice and storing the knowledge document in the community of practice environment based on the determinations by the first community of practice and the community entity that the new knowledge document is not assigned.

18. A method of managing a community of practice environment including community entities, which includes at least a first community of practice, comprising:

receiving a request from a member of the first community of practice to add a new knowledge document to the first community of practice;

determining, by the first community of practice, whether the new knowledge document is assigned to the first community of practice;

determining, by a first community entity, whether the new knowledge document is assigned to the first community entity based on the determination by the first community of practice;

assigning the new knowledge document to at least the first community of practice; and

storing the new knowledge document in the community of practice environment based on the determinations by the first community of practice and the first community entity that the new knowledge document is not assigned, wherein the new knowledge document is stored such that it is accessible by all of the community entities in the community of practice environment.

19. The method of claim 18, wherein determining by the first community of practice includes:

analyzing a first community of practice data set that includes information identifying all knowledge documents assigned to the first community of practice.

20. The method of claim 18, wherein the first community entity is a community of practice group including at least the first community of practice, and wherein determining, by the first community entity, includes:

determining whether the new knowledge document is assigned to the first community entity based on the determination that the new knowledge document is not assigned to the first community of practice.

21. The method of claim 20, wherein determining by the first community entity includes:

analyzing a first community entity data set that includes information identifying all knowledge documents assigned to any community of practice included in the community of practice group.

22. The method of claim 18, wherein assigning the new knowledge document to at least the first community of practice includes:

adding the new knowledge document to a first community of practice data set that includes information identifying all knowledge documents assigned to the first community of practice.

23. The method of claim 18, wherein assigning the new knowledge document includes:

assigning the new knowledge document to any community entity in the community of practice environment that has a relationship with the first community of practice.

24. The method of claim 18, wherein storing the new knowledge document includes:

storing the new knowledge document in the first community entity, wherein the first community entity is a central knowledge management system that manages all knowledge documents assigned to the community entities of the community of practice environment.

25. A method for managing knowledge documents in a community of practice environment including communities of practices, comprising:

assigning knowledge documents to respective communities of practice, each community of practice including members that use the knowledge documents to achieve a goal of the community of practice and a computer system that stores information reflecting the knowledge document assignments; and

storing the knowledge documents in a memory space accessible by each of the communities of practice.

26. The method of claim 25, wherein the memory space is located in a knowledge management system that manages the communities of practice.

27. The method of claim 25, wherein each community of practice includes a database and the memory space is distributed across the databases of the communities of practice.

28. The method of claim 25, wherein storing the knowledge documents includes:

storing a first set of knowledge documents in a first database of a first community of practice; and

storing a second set of knowledge documents in a second database of a second community of practice.