Methods and systems for providing knowledge documents

• US 20060112053A1
• Filed: 10/31/2005
• Published: 05/25/2006
• Est. Priority Date: 11/29/2001
• Status: Abandoned Application

• Current Assignee: Caterpillar Incorporated
• Original Assignee: Caterpillar Incorporated
• Inventors: Coffey, James Michael, Newman, Benjamin Eugene, Jeanblanc, Anne Hicks, Stuedemann, Reed Alfred
• Application Number:
  US11/261,577
• Publication Number:
  US 20060112053A1
• Time in Patent Office: Days
• US Class Current: 706/46
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

Methods and systems for providing knowledge documents are disclosed. In one embodiment, a system may include a community of practice, including members and a knowledge management architecture managing knowledge documents used by the community of practice and maintaining a user profile for each member having criteria reflecting a preferred format for received knowledge documents. The knowledge management architecture may be configured to receive a search request for knowledge documents from a first member. The first member may be associated with a first user profile with first user profile criteria. The knowledge management architecture may also be configured to generate a search result based on the search request. The search result may include one or more of the knowledge documents. Further, the knowledge management architecture may convert a first knowledge document included in the search result to a format compatible with the first user profile criteria and provide the converted knowledge document to the first member.

Claims

1. A system for providing knowledge documents, comprising:

a community of practice including members; and

a knowledge management architecture managing knowledge documents used by the community of practice and maintaining a user profile for each member having criteria reflecting a preferred format for received knowledge documents, the knowledge management architecture configured to;

receive a search request for knowledge documents from a first member, the first member associated with a first user profile with first user profile criteria

generate a search result based on the search request, the search result including one or more of the knowledge documents,

convert a first knowledge document included in the search result to a format compatible with the first user profile criteria, and

provide the converted knowledge document to the first member.

2. The system of claim 1, wherein the first user profile criteria identifies a particular format of knowledge documents the first member prefers to receive.

3. The system of claim 1, wherein the knowledge management architecture is further configured to provide to the first member unconverted knowledge documents included in the search results.

4. The system of claim 1, wherein the knowledge management architecture is further configured to determine which of the knowledge documents included in the search request are already in a format compatible with the first user profile criteria.

5. The system of claim 2, wherein the particular format of knowledge documents identified in the first user profile criteria includes at least one of a type of speaking language, a type of computer programming language, a type of format associated with data files, and a type of format associated with word processing documents.

6. The system of claim 1, wherein the community of practice includes a second member associated with a second user profile having second user profile criteria, and wherein the knowledge management architecture is further configured to:

convert communications between the first member and a second member of the community of practice such that a communication sent to the first user is converted to a format compatible with the first user profile criteria and a communication sent to the second user is converted to a format compatible with the second user profile criteria.

7. The system of claim 6, wherein the knowledge management architecture is further configured to:

establish a collaborative communication session between the first and second user; and

monitor communications between the first and second user such that the architecture can convert communications that do not meet the profile criteria of either of the first and second member that is receiving the communications.

8. The system of claim 6, wherein the communications include at least one of one or more knowledge documents, one or more e-mails, one or more text messages, and one or more data files.

9. A system for providing collaborative communications in a community of practice environment, including:

a community of practice including members each being associated with a user profile; and

a knowledge management system maintaining user profiles for each of the members, each user profile including user profile criteria indicating a preferred format a respective member prefers to have communications provided them within the community of practice, wherein the knowledge management system is configured to;

receive a request to transmit communications from a first member to a second member,

determine whether the communications includes data in a format that is not compatible with the second member'"'"'s user profile criteria,

convert the communications to the preferred format associated with the second member'"'"'s user profile criteria based on the determination, and

send the converted communications to the second member.

10. The system of claim 9, wherein the knowledge management system is further configured to:

establish a collaborative communications session between the first and second member to allow the first and second members to exchange information within the community of practice.

11. The system of claim 9, wherein the communications is a knowledge document.

12. The system of claim 9, wherein the knowledge management system is configured to convert the communications to a second format based on a request received from the second member to convert the communications to the second format.

13. A method of providing knowledge documents in an environment including a community of practice including members and a knowledge management architecture managing knowledge documents used by the community of practice and maintaining a user profile for each member having criteria reflecting a preferred format for received knowledge documents, the method performed by the knowledge management architecture comprising:

receiving a search request for knowledge documents from a first member, the first member associated with a first user profile with first user profile criteria;

generating a search result based on the search request, the search result including one or more of the knowledge documents;

converting a first knowledge document included in the search result to a format compatible with the first user profile criteria; and

providing the converted knowledge document to the first member.

14. The method of claim 13, wherein the first user profile criteria identifies a particular format of knowledge documents the first member prefers to receive.

15. The method of claim 13, further including:

providing to the first member unconverted knowledge documents included in the search results.

16. The method of claim 13, further including:

determining which of the knowledge documents included in the search request are already in a format compatible with the first user profile criteria.

17. The method of claim 14, wherein the particular format of knowledge documents identified in the first user profile criteria includes at least one of a type of speaking language, a type of computer programming language, a type of format associated with data files, and a type of format associated with word processing documents.

18. The method of claim 13, wherein the community of practice includes a second member associated with a second user profile having second user profile criteria, and wherein the method further includes:

converting communications between the first member and a second member of the community of practice such that a communication sent to the first user is converted to a format compatible with the first user profile criteria and a communication sent to the second user is converted to a format compatible with the second user profile criteria.

19. The method of claim 18, further including:

establishing a collaborative communication session between the first and second user; and

monitoring communications between the first and second user such that the architecture can convert communications that do not meet the profile criteria of either of the first and second member that is receiving the communications.

20. The method of claim 18, wherein the communications include at least one of one or more knowledge documents, one or more e-mails, one or more text messages, and one or more data files.

21. A method for providing collaborative communications in a community of practice environment including a community of practice including members each being associated with a user profile and a knowledge management system maintaining user profiles for each of the members, each user profile including user profile criteria indicating a preferred format a respective member prefers to have communications provided them within the community of practice, the method comprising:

receiving a request to transmit communications from a first member to a second member;

determining whether the communications includes data in a format that is not compatible with the second member'"'"'s user profile criteria;

converting the communications to the preferred format associated with the second member'"'"'s user profile criteria based on the determination; and

sending the converted communications to the second member.

22. The method of claim 21, further including:

establishing a collaborative communications session between the first and second member to allow the first and second members to exchange information within the community of practice.

23. The method of claim 21, wherein the communications is a knowledge document.

24. The method of claim 21, further including converting the communications to a second format based on a request received from the second member to convert the communications to the second format.