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Automatic screen pop showing troubleshooting information

  • US 20060112126A1
  • Filed: 11/16/2004
  • Published: 05/25/2006
  • Est. Priority Date: 11/16/2004
  • Status: Abandoned Application
First Claim
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1. A method for a trouble reporting center to process a trouble report, comprising the steps of:

  • receiving, at the trouble reporting center, an incoming call reporting a trouble encountered at a client computer; and

    in response to said receiving, automatically popping up a window on a computer screen at said trouble reporting center, said windows showing information indicative of a configuration of said client computer that is helpful in solving said trouble.

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