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Contact center system independent of line key status or current agent activity/state

  • US 20060115073A1
  • Filed: 11/30/2004
  • Published: 06/01/2006
  • Est. Priority Date: 11/30/2004
  • Status: Active Grant
First Claim
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1. A method of controlling a plurality of contacts with respective clients on a terminal of an agent of an organization comprising:

  • setting up a contact with each of the respective clients under an Internet protocol; and

    simultaneously displaying a respective line display/softkey of each client of the plurality of clients where the respective line display/softkey depicts a status of the contact with the client.

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