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Method of storing information within an ACD

  • US 20060115074A1
  • Filed: 11/30/2004
  • Published: 06/01/2006
  • Est. Priority Date: 11/30/2004
  • Status: Active Grant
First Claim
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1. A method of storing data from an automatic contact distributor for access through the Internet, such method comprising the steps of:

  • transferring information from a first resource of the automatic contact distributor to a database through the Internet where the transferred information is encoded within a SIP REGISTER message and where the transferred information relates to a predetermined service that the first resource has performed for a second resource of the automatic contact distributor;

    storing the transferred information in a data file of the database where the data file is indexed by a file identifier; and

    retrieving the information from the database by a third resource of the automatic contract distributor using the file identifier.

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