Method of storing information within an ACD
First Claim
1. A method of storing data from an automatic contact distributor for access through the Internet, such method comprising the steps of:
- transferring information from a first resource of the automatic contact distributor to a database through the Internet where the transferred information is encoded within a SIP REGISTER message and where the transferred information relates to a predetermined service that the first resource has performed for a second resource of the automatic contact distributor;
storing the transferred information in a data file of the database where the data file is indexed by a file identifier; and
retrieving the information from the database by a third resource of the automatic contract distributor using the file identifier.
17 Assignments
0 Petitions
Accused Products
Abstract
A method and apparatus are provided for storing data from an automatic contact distributor for access through the Internet. The method includes the steps of transferring information from a first resource of the automatic contact distributor to a database through the Internet where the transferred information is encoded within a SIP REGISTER message and where the transferred information relates to a predetermined service that the first resource has performed for a second resource of the automatic contact distributor, storing the transferred information in a data file of the database where the data file is indexed by a file identifier and retrieving the information from the database by a third resource of the automatic contract distributor using the file identifier.
68 Citations
48 Claims
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1. A method of storing data from an automatic contact distributor for access through the Internet, such method comprising the steps of:
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transferring information from a first resource of the automatic contact distributor to a database through the Internet where the transferred information is encoded within a SIP REGISTER message and where the transferred information relates to a predetermined service that the first resource has performed for a second resource of the automatic contact distributor;
storing the transferred information in a data file of the database where the data file is indexed by a file identifier; and
retrieving the information from the database by a third resource of the automatic contract distributor using the file identifier. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An apparatus for storing data from an automatic contact distributor for access through the Internet, such apparatus comprising:
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means for transferring information from a first resource of the automatic contact distributor to a database through the Internet where the transferred information is encoded within a SIP REGISTER message and where the transferred information relates to a predetermined service that the first resource has performed for a second resource of the automatic contact distributor;
means for storing the transferred information in a data file of the database where the data file is indexed by a file identifier; and
means for retrieving the information from the database by a third resource of the automatic contract distributor using the file identifier. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. An apparatus for storing data from an automatic contact distributor for access through the Internet, such apparatus comprising:
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a SIP REGISTER message that transfers information from a first resource of the automatic contact distributor to a database through the Internet where the transferred information is encoded within the SIP REGISTER message and where the transferred information relates to a predetermined service that the first resource has performed for a second resource of the automatic contact distributor;
the database that stores the transferred information in a data file of the database where the data file is indexed by a file identifier; and
a re-sync processor that retrieves the information from the database for use by a third resource of the automatic contract distributor using the file identifier. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
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37. A method of storing data from an automatic contact distributor for access through the Internet, such method comprising the steps of:
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transferring information from a first resource of the automatic contact distributor to a database of a SIP presence server through the Internet where the transferred information relates to a predetermined service that the first resource has performed for a second resource of the automatic contact distributor;
storing the transferred information in a data file of the database where the data file is indexed by a file identifier;
retrieving the information from the database using the file identifier; and
transferring the retrieved information to a third resource of the automatic contract distributor encoded within a SIP NOTIFY message. - View Dependent Claims (38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48)
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Specification