Methods for providing a subscriber service

• US 20060116162A1
• Filed: 11/30/2004
• Published: 06/01/2006
• Est. Priority Date: 11/30/2004
• Status: Abandoned Application

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Betarbet, Sandeep, Desai, Wealthy
• Application Number:
  US10/999,325
• Publication Number:
  US 20060116162A1
• Time in Patent Office: Days
• US Class Current: 455/556.200
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Methods provide a robust service to subscribers of an advertising program. Subscriber reports are delivered using electronic mail (e-mail), which eliminates the cost associated with printing and mailing the reports, while providing the ability to easily track the e-mailed reports. The reports can then be distributed to subscribers on a more frequent basis. The method also enables a customer service representative to remedy a problem associated with a subscriber based on the tracking of the e-mails including the reports. The methods tend to provide a more valuable service to the subscriber.

Claims

1. A computer-readable medium containing computer-executable instructions which when executed by a computer perform a method for providing call feedback, the method comprising:

retrieving a report, the report including data associated with at least one call,

generating a report message, each report message associated with at least one rule, and

sending a user the report message, the report message containing user specific information and the report.

2. The computer-readable medium of claim 1, the method further comprising generating the report message to include a tailored notification, the tailored notification corresponding to the at least one rule.

3. The computer-readable medium of claim 1, the method further comprising generating the report message to include a call detail report and/or billing information.

4. The computer-readable medium of claim 1, the method further comprising retrieving the report including data associated with an advertising program.

5. The computer-readable medium of claim 1, the method further comprising retrieving the report including data associated with a number of calls received by an advertiser as part of a guaranteed advertising program.

6. The computer-readable medium of claim 1, the method further comprising sending the user the report message using an electronic mail (e-mail) protocol.

7. The computer-readable medium of claim 6, the method further comprising sending the user the report message on a periodic basis.

8. A computer-readable medium containing computer-executable instructions which when executed by a computer perform a method for tracking messages associated with a subscriber, the method comprising:

querying a first source for a rejected message notification associated with a message not being received by at least one subscriber,

querying a second source for at least one target message associated with the at least one subscriber,

correlating the target message and the rejected message, and

producing a correlated message file based on the correlation of the target and rejected messages.

9. The computer-readable medium of claim 8, the method further comprising querying the second source for at least one of a sent date-time, addressee, attachment, and/or message content of the target message in the first source.

10. The computer-readable medium of claim 8, the method further comprising querying the first source for at least one of a receive date-time, addressee, and a delivery failure notification associated with the rejected message.

11. The computer-readable medium of claim 8, the method further comprising reviewing the rejected message using Internet Message Access Protocol (IMAP).

12. The computer-readable medium of claim 8, the method further comprising reviewing content of the rejected message for a date-time on which the target message was sent, contents sent with the target message, and/or a delivery address to which the target message was sent.

13. The computer-readable medium of claim 8, the method further comprising providing an authenticating signal to IMAP before querying the first source for the rejected message.

14. The computer-readable medium of claim 8, the method further comprising querying the first source on a periodic or continuous basis.

15. The computer-readable medium of claim 8, the method further comprising receiving at least one of a network error notification that an e-mail message was not received by a subscriber of an advertising program, a domain name error notification that an e-mail message was not received by a subscriber of an advertising program, a user name error notification that an e-mail message was not received by a subscriber of an advertising program, and/or an invalid address error notification that an e-mail message was not received by a subscriber of an advertising program.

16. The computer-readable medium of claim 8, the method further comprising using the correlated message file to provide a subscriber service to the at least one subscriber.

17. A method for providing subscriber service to subscribers of an advertising program, the method comprising:

retrieving a call report, the report including callback data associated with at least one call,

generating a target message,

sending a subscriber the target message, the target message including subscriber specific information and the call report,

querying a first database for a rejected message notification associated with a message not being received by at least one subscriber,

querying a second database for at least one target message associated with the at least one subscriber,

correlating the target message and the rejected message, and

producing a correlated message file based on the correlation of the target and rejected messages.

18. The method of claim 17, further comprising using the correlated message file to provide a subscriber service to the at least one subscriber.

19. The method of claim 17, further comprising sending the correlated message file as part of an e-mail to a subscriber service representative.

20. The method of claim 17, further comprising providing the correlated message file to a web interface for access by at least one subscriber service representative.