Methods for providing a subscriber service
First Claim
1. A computer-readable medium containing computer-executable instructions which when executed by a computer perform a method for providing call feedback, the method comprising:
- retrieving a report, the report including data associated with at least one call, generating a report message, each report message associated with at least one rule, and sending a user the report message, the report message containing user specific information and the report.
4 Assignments
0 Petitions
Accused Products
Abstract
Methods provide a robust service to subscribers of an advertising program. Subscriber reports are delivered using electronic mail (e-mail), which eliminates the cost associated with printing and mailing the reports, while providing the ability to easily track the e-mailed reports. The reports can then be distributed to subscribers on a more frequent basis. The method also enables a customer service representative to remedy a problem associated with a subscriber based on the tracking of the e-mails including the reports. The methods tend to provide a more valuable service to the subscriber.
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Citations
20 Claims
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1. A computer-readable medium containing computer-executable instructions which when executed by a computer perform a method for providing call feedback, the method comprising:
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retrieving a report, the report including data associated with at least one call, generating a report message, each report message associated with at least one rule, and sending a user the report message, the report message containing user specific information and the report. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer-readable medium containing computer-executable instructions which when executed by a computer perform a method for tracking messages associated with a subscriber, the method comprising:
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querying a first source for a rejected message notification associated with a message not being received by at least one subscriber, querying a second source for at least one target message associated with the at least one subscriber, correlating the target message and the rejected message, and producing a correlated message file based on the correlation of the target and rejected messages. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16)
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17. A method for providing subscriber service to subscribers of an advertising program, the method comprising:
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retrieving a call report, the report including callback data associated with at least one call, generating a target message, sending a subscriber the target message, the target message including subscriber specific information and the call report, querying a first database for a rejected message notification associated with a message not being received by at least one subscriber, querying a second database for at least one target message associated with the at least one subscriber, correlating the target message and the rejected message, and producing a correlated message file based on the correlation of the target and rejected messages. - View Dependent Claims (18, 19, 20)
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Specification