Voice guidance system and voice guidance method therefor

• US 20060116883A1
• Filed: 04/21/2005
• Published: 06/01/2006
• Est. Priority Date: 11/30/2004
• Status: Abandoned Application

• Current Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Original Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Inventors: Kawamura, Michihiro, Noguchi, Nozomi, Itaki, Kanji
• Application Number:
  US11/110,799
• Publication Number:
  US 20060116883A1
• Time in Patent Office: Days
• US Class Current: 704/271
• CPC Class Codes: G06F 9/453 Help systems
• CPC Class Codes: G09B 21/006 using audible presentation of the information

Abstract

A voice guidance system for providing operational guidance using voice in information processing devices that perform desired processing through execution of jobs, comprises a job execution status information acquisition section that acquires job execution status information, and a voice guidance section that performs voice guidance of job status on the basis of the job execution status information acquired by the job execution status information acquisition section.

Claims

1. A voice guidance system or providing operational guidance using voice in information processing devices that perform desired processing through execution of jobs, comprising:

a job execution status information acquisition section that acquires job execution status information, and

a voice guidance section that performs voice guidance of job status on the basis of the job execution status information acquired by the job execution status information acquisition section.

2. A voice guidance system according to claim 1, further comprising:

a visually-impaired person dedicated terminal for use by visually impaired persons; and

a discrimination section that determines whether a job is initiated in the visually impaired person dedicated terminal, wherein

the voice guidance section performs voice guidance for the job status of the job when the discrimination section determines that the job is initiated in the visually impaired person dedicated terminal.

3. A voice guidance system according to claim 2, further comprising a setting section that performs setting as to whether voice guidance is selectively performed or not for the job status of jobs determined by the discrimination section as being initiated in the visually impaired person dedicated terminal, wherein

the voice guidance section selectively performs voice guidance for the job status of jobs determined by the discrimination section as having been initiated in the visually impaired person dedicated terminal when the setting section sets that voice guidance is to be performed for the job status of only jobs initiated in the visually impaired person dedicated terminal, and

the voice guidance section performs voice guidance for the job status of all jobs on the basis of the job execution status information acquired by the job execution status information acquisition section when the setting section does not set that voice guidance is to be performed for the job status of only jobs initiated in the visually impend person dedicated terminal.

4. A voice guidance system according to claim 1, further comprising a detection section that detects an abnormality in a job to be executed, wherein

the voice guidance section performs voice guidance for the abnormality detected by the detection section

5. A voice guidance system according to claim 4, wherein, in the setting by the setting section that voice guidance is to be performed for the job status of only jobs initiated in the visually impaired person dedicated terminal, if the detection section detects an abnormality in another job, voice guidance is performed for the abnormality in the another job.

6. A voice guidance system according to claim 4, further comprising a determination section that determines whether or not a job abnormality detected by the detection section affects the progress of jobs initiated in the visually impaired person dedicated terminal, wherein

the voice guidance section performs voice guidance for a job abnormality detected by the detection section when the determination section determines that the job abnormality detected by the detection section affects the progress of jobs initiated in the visually impaired person dedicated terminal.

7. A voice guidance system according to claim 4, wherein the voice guidance section performs voice guidance to the effect of calling a collaborator when performing the voice guidance for the abnormality.

8. A voice guidance system according to claim 4, fiber comprising an abnormality setting section that sets an abnormality detected by the detection section as a first abnormality requiring assistance from a collaborator, or a second abnormality not requiring assistance from a collaborator, wherein

the voice guidance section performs voice guidance to the effect of calling a collaborator when the detection section detects a first abnormality, and the voice guidance section performs voice guidance indicating how to deal with the abnormality in performing the voice guidance for the abnormality when the detection section detects a second abnormality.

9. A voice guidance system according to claim 4, further comprising a display device that displays the abnormality in performing the voice guidance for the abnormality by the voice guide section.

10. A voice guidance system according to claim 7, filer comprising notification section that automatically notifies the abnormality through electronic mail to an administrator when the voice guidance section performs voice guidance to the effect of calling a collaborator.

11. A voice guidance method in a voice guidance system for providing operational guidance using voice in information processing devices for performing desired processing in accordance with job execution comprising

acquiring job execution status information by way of job execution status information acquisition section, and

performing voice guidance for job status by way of job guidance section, on the basis of the job execution status information acquired by the job execution status information acquisition section.