Enhanced user assistance
First Claim
Patent Images
1. An apparatus distinct from an item, the apparatus comprising:
- a) an electronic device including a first user interface associatable with an aspect of the item, a second user interface, and a third user interface; and
b) instructions that when implemented in the electronic device cause the electronic device to;
(i) receive a selection corresponding to an aspect of the item through the first user interface;
(ii) receive a selection corresponding to an assistance request related to the aspect of the item through the second user interface; and
(iii) provide an assistance correlating to the assistance request related to the aspect of the item through the third user interface.
4 Assignments
0 Petitions
Accused Products
Abstract
An apparatus, method, and system distinct from an item that provides user assistance for the item.
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Citations
54 Claims
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1. An apparatus distinct from an item, the apparatus comprising:
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a) an electronic device including a first user interface associatable with an aspect of the item, a second user interface, and a third user interface; and
b) instructions that when implemented in the electronic device cause the electronic device to;
(i) receive a selection corresponding to an aspect of the item through the first user interface;
(ii) receive a selection corresponding to an assistance request related to the aspect of the item through the second user interface; and
(iii) provide an assistance correlating to the assistance request related to the aspect of the item through the third user interface. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. An apparatus distinct from an item, the apparatus comprising:
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a) first associatable means for receiving a selection corresponding to an aspect of the item;
b) second means for receiving a selection corresponding to an assistance request related to the aspect of the item; and
c) third means for providing an assistance correlating to the assistance request related to the aspect of the item.
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19. A method for providing user assistance with an item, the method comprising:
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a) receiving a selection corresponding to the item through a first user interface operably coupled to an electronic device and associated with the item, wherein the item is distinct from the electronic device;
b) receiving a selection corresponding to an assistance request related to the item through a second user interface operably coupled to the electronic device; and
c) providing an assistance correlating to the assistance request related to the item through a third user interface operably coupled to the electronic device. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44)
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45. A computer-readable medium product for providing assistance with an item, the computer-readable medium product having computer-executable instructions comprising:
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a) receive a selection corresponding to the item through a first user interface operably coupled to an electronic device and associatable with the item, wherein the item is distinct from the electronic device;
b) receive a selection corresponding to an assistance request related to the item through a second user interface operably coupled to the electronic device; and
c) provide an assistance correlating to the assistance request related to the item through a third user interface operably coupled to the electronic device. - View Dependent Claims (46, 47, 48)
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49. A method of providing a tutorial for an item, the method comprising:
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a) activating a help mode in an electronic device distinct from the item;
b) receiving a user selection corresponding to an aspect of the item through a first receiving portion of the electronic device associated with the aspect;
c) receiving a user selection corresponding to a tutorial request through a second receiving portion of the electronic device; and
d) broadcasting a tutorial correlating with the tutorial request that includes information related to the selected aspect of the item through an indicator portion of the electronic device. - View Dependent Claims (50, 51, 52, 53)
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54. An apparatus distinct from an item and providing a tutorial for the item, the apparatus comprising:
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a) an electronic device including a first receiver portion associatable with an aspect of an item, a second receiver portion, and an indicator portion; and
b) instructions that when implemented in the electronic device cause the electronic device to;
(i) receive a user selection of the aspect of the item through the first receiving portion;
(ii) receive a user selection corresponding to a tutorial request through a second receiving portion of the electronic device; and
(iii) broadcast a tutorial that includes information related to the selected aspect of the item through the indicator portion.
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Specification