Help system, automation device with a help system and a method for providing help data
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Abstract
Help system, automation device with a help system and method for providing help data
The invention relates to a help system. The help system comprises a first help facility (2) which is preferably installed as part of an application on a data processing device (3), the first help facility (2) providing a user with help data on the basis of context data defined by the user, in particular on the basis of search terms, said help data being stored in the first help facility (2) and thus on the data processing device. A second help facility (5) is provided according to the invention, which is accessed by the data processing device preferably via the internet such that the context data defined by the user in relation to the first help facility (2) is automatically adopted in the second help facility as context data, the second help facility (5) providing the user with additional help data based on this context data, said help data being stored in the second help facility (5).
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Citations
40 Claims
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1-20. -20. (canceled)
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21. A help system comprising:
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a first help facility installed on a data processing device, wherein the first help facility provides help data to a user on the basis of context data produced implicitly or explicitly by the user, wherein the help data is stored in the first help facility; and
a second help facility accessed by the data processing device such that the context data is adopted automatically in the second help facility, wherein the second help facility provides additional help data to the user on the basis of the context data, wherein the additional help data is stored in the second help facility. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 31, 32, 33, 34)
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30. The help system according to claim to 29, wherein the link or any link can then automatically activate the second help facility, when the second help facility is available online for the first help facility and thus for the data processing device, whereby if the second help facility is not available online, said link or any link and/or its context data is intermediately stored until the second help facility is available online.
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35. A method for providing help data, the method comprising:
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implicitly or explicitly defining context data regarding a first help facility by a user;
providing help data to the user, the help data based on the context data, and wherein the help data is stored in the first help facility;
automatically adopting the context data in a second help facility;
providing additional help data to the user based on the context data by the second help facility, wherein the additional help data is stored in the second help facility. - View Dependent Claims (36, 37, 38, 39, 40)
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Specification