Tailoring communication from interactive speech enabled and multimodal services
First Claim
1. A method for tailoring communication from an interactive speech and multimodal services system, the method comprising:
- utilizing characteristics of the communication to interact with a user of the interactive speech and multimodal services system;
monitoring communication characteristics of the user;
altering the characteristics of the communication to at least one of match and accommodate the communication characteristics of the user; and
delivering the communication utilizing the altered characteristics.
2 Assignments
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Accused Products
Abstract
Methods, computer program products, and systems that tailor communication of an interactive speech and multimodal services system are provided. An automated application provides intelligence that customizes speech and/or multimodal services for a user. A method involves utilizing designated communication characteristics to interact with a user of the interactive speech and/or multimodal services system. The interaction may take place via a synthesis device and/or a visual interface. Designated communication characteristics may include a tempo, a dialect, an animation, content and an accent of prompts, filler, and/or information provided by the speech and multimodal system. The method further involves monitoring communication characteristics of the user, altering the designated communication characteristics to match and/or accommodate the communication characteristics of the user, and providing information to the user utilizing the altered characteristics of the communication.
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Citations
22 Claims
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1. A method for tailoring communication from an interactive speech and multimodal services system, the method comprising:
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utilizing characteristics of the communication to interact with a user of the interactive speech and multimodal services system;
monitoring communication characteristics of the user;
altering the characteristics of the communication to at least one of match and accommodate the communication characteristics of the user; and
delivering the communication utilizing the altered characteristics. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A computer program product comprising a computer-readable medium having control logic stored therein for causing a computer to tailor communication of an interactive speech and a multimodal services system, the control logic comprising computer readable program means for causing the computer to:
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utilize characteristics of the communication via a synthesis device to interact with a user of the interactive speech and the multimodal services system;
monitor communication characteristics of the user;
alter the characteristics of the communication to match the communication characteristics of the user; and
deliver information to the user utilizing the altered characteristics of the communication. - View Dependent Claims (17, 18)
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19. An interactive speech and multimodal services system capable of tailoring communication with at least one user, the system comprising:
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a voice services node that utilizes at least one of a tempo an intonation, an intonation pattern, a dialect, an accent, and content of the communication to interact with the user of the interactive speech and multimodal services system;
a multimodal engine that interacts with the voice service node and integrates appropriate multimodal content for the communication to interact with the user of the interactive speech and multimodal services system; and
an application server that provides the communication to the voice services node and multimodal engine, monitors at least one of a tempo, an intonation, an intonation pattern, a dialect, and an accent of a voice of the user, and alters at least one of the tempo, the intonation, the intonation pattern, the dialect, the accent, and the content of the communication to at least one of match and accommodate at least one of the tempo, the intonation, the intonation pattern, the dialect, and the accent of the voice of the user. - View Dependent Claims (20, 21, 22)
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Specification