Efficient and incentivized enrollment in an automatic payment program for recurring bills

• US 20060122932A1
• Filed: 12/01/2004
• Published: 06/08/2006
• Est. Priority Date: 12/01/2004
• Status: Abandoned Application

• Current Assignee: DFS Services LLC (Discover Financial Services)
• Original Assignee: Discover Financial Services
• Inventors: Birtwell, Diane L., Sloan, Matthew, Stolbof, Edward, Balsamo, Sally A.
• Application Number:
  US11/001,246
• Publication Number:
  US 20060122932A1
• Time in Patent Office: Days
• US Class Current: 705/40
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 20/14 specially adapted for billing systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/04 Billing or invoicing

Abstract

Systems and methods are described for a customer to enroll in and manage a program for automatic payment for the recurring bills of a number of merchants within a single interface. The interface can be provided by the customer'"'"'s credit card-issuing financial institution, which contacts the customer-selected merchants and arranges for automatic payment via the credit card. As an incentive for the customer'"'"'s enrollment, an award such as award points or a lower rate of interest can be provided with respect to the automatically made transactions.

Claims

1. A method for enrolling a customer into an automatic bill payment service, the service making payments for the customer from a financial institution to one or more merchants, the method comprising:

receiving, from the customer, a request corresponding to the one or more merchants; and

instructing the one or more merchants identified in the request to make automatic charges to an account at the financial institution, the account corresponding to the customer, and the automatic charges to be made in response to the generation of recurring bills by the one or more merchants for the customer.

2. The method of claim 1 further comprising:

presenting to the customer an interface for enrolling in the automatic bill payment service; and

wherein the request corresponds to a customer selection via the interface and the receiving is performed via the interface.

3. The method of claim 2 wherein the interface is presented by one or more of:

telephone;

facsimile;

mail or internet.

4. The method of claim 2 wherein the interface includes one or more fields for entering information pertaining to the customer and one or more accounts of the customer with the one or more merchants.

5. The method of claim 1 further comprising:

providing the customer an award from the financial institution.

6. The method of claim 5 wherein the award comprises one or more of:

cash;

prizes;

affinity program points;

travel miles;

or a lower rate of interest.

7. The method of claim 5 wherein providing the award comprises indicating, in connection with the customer account at the financial institution, that a special rate of interest is applied to charges for the recurring bills.

8. The method of claim 1 further comprising:

storing the request in a batch file for subsequent processing.

9. The method of claim 1 wherein the method is performed without direct communication between the customer and the one or more merchants.

10. A method for promoting a customer of a financial institution to use an automatic payment service for recurring bills of one or more merchants, the method comprising:

enrolling the customer into the automatic payment service for the one or more merchants;

receiving, from one of the merchants in response to the generation of a recurring bill and without customer interaction, a charge for goods or services provided or to be provided to the customer;

charging an account of the customer at the financial institution; and

providing an award relative to the charge.

11. The method of claim 10 wherein the charge received from the one of the merchants is coded to indicate it has been made in accordance with the automatic payment service.

12. The method of claim 10 wherein the award comprises a rate of interest on the charge that is less than a customary rate of interest.

13. The method of claim 10 wherein the award comprises one or more of:

cash;

prizes;

affinity program points;

or travel miles.

14. A method for automatically paying recurring bills for a customer of a financial institution comprising:

receiving, from a merchant, a request for payment for goods or services provided or to be provided by the merchant to the customer, the request being one of a recurring series;

transmitting payment to the merchant for the goods or services in response to the request;

charging a customer account at the financial institution in connection with the payment; and

providing an award to the customer, the award associated with the charge to the customer account at the financial institution;

wherein the merchant provides similar goods or services to the customer on a recurring basis, and wherein the customer has previously authorized that bills for the recurring provisions of similar goods or services be paid by the financial institution and charged to the customer account at the financial institution, and wherein the previous authorization was given directly to the financial institution, and the financial institution communicated the authorization to the merchant.

15. The method of claim 14 wherein the award comprises one or more of:

cash;

prizes;

affinity program points;

travel miles;

or a special rate of interest.

16. The method of claim 14 further comprising:

verifying that the customer has enrolled in a recurring billing program with-the financial institution, whereby the customer has authorized that bills for the recurring provisions of similar goods or services be paid by the financial institution and charged to the customer account at the financial institution.

17. The method of claim 14 wherein the method is performed without action from the customer.

18. The method of claim 17 wherein the method is performed without direct communication between the customer and the merchant.

19. A system for enrolling a customer and managing the customer'"'"'s enrollment in an automatic bill payment service, the service making payments for the customer from a financial institution to one or more merchants, the system comprising:

an account database including a record of an account of the customer at the financial institution; and

an interface for entering information pertaining to the customer and one or more accounts of the customer at one or more identified merchants which are instructed to make automatic charges to the customer account at the financial institution, the automatic charges to be made in response to the generation of recurring bills for the one or more accounts of the customer at the one or more merchants.

20. The system of claim 19 wherein the interface is presented by one or more of:

telephone;

facsimile;

mail or internet.

21. The system of claim 19 further comprising:

an award provided to the customer from the financial institution;

wherein the award comprises one or more of;

cash;

prizes;

affinity program points;

travel miles;

or a special rate of interest.

22. The system of claim 19 further comprising:

a storage medium for storing a batch file, the batch file comprising the information entered via the interface; and

an enrollment processing engine for processing the batch file and communicating the automatic charging instructions to the one or more merchants.

23. A system for automatically paying recurring bills for a customer of a financial institution comprising:

a request, received from a merchant, for payment for goods or services provided or to be provided by the merchant to the customer, the request being one of a recurring series;

a payment, transmitted to the merchant for the goods or services in response to the request;

a charge, made to a customer account at the financial institution in connection with the payment; and

an award, provided to the customer and associated with the charge to the customer account at the financial institution;

wherein the merchant provides similar goods or services to the customer on a recurring basis, and wherein the customer has previously authorized that bills for the recurring provisions of similar goods or services be paid by the financial institution and charged to the customer account at the financial institution, and wherein the previous authorization was given directly to the financial institution, and the financial institution communicated the authorization to the one or more merchants.

24. The system of claim 23 wherein the award comprises one or more of:

cash;

prizes;

affinity program points;

travel miles;

or a special rate of interest applied to the charge.

25. The system of claim 23 wherein no action is taken by the customer with respect to the request and payment.

26. The system of claim 25 wherein there is no communication between the customer and the merchant.