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System and method for measurement of call deflection

  • US 20060126808A1
  • Filed: 12/13/2004
  • Published: 06/15/2006
  • Est. Priority Date: 12/13/2004
  • Status: Abandoned Application
First Claim
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1. A method of providing computer assisted user support to a computer user, the method comprising:

  • collecting customer identification information for a user of a computer assisted user support tool;

    collecting trouble report information in response to use of the computer assisted user support tool, the trouble report information associated with a particular class of reportable trouble items;

    comparing the customer identification information and the trouble report information to a data log of a customer support call center.

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