System and method for routing calls
First Claim
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1. A method of processing a call comprising:
- prompting a caller for information;
selecting a resource to process the information;
determining a delay time to estimate when the resource will be available to the caller; and
providing a message to the caller having a time duration based on the delay time.
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Abstract
A method of processing call is disclosed. In a particular embodiment, the method includes prompting a caller for information. The method further includes selecting a resource to process the information, determining a delay time to estimate when the resource will be available to the caller, providing a message to the caller having a time duration based on the delay time, and processing the caller'"'"'s information.
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Citations
26 Claims
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1. A method of processing a call comprising:
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prompting a caller for information;
selecting a resource to process the information;
determining a delay time to estimate when the resource will be available to the caller; and
providing a message to the caller having a time duration based on the delay time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A system comprising:
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a voice generation module to prompt a caller for call information;
memory configured to store the call information;
a processor coupled to the voice generation module and the memory, the processor to select a resource to process the call information, the processor configured to predict a delay time when the selected resource will be available; and
wherein the voice generation module is to provide a message to the caller having a time duration responsive to the delay time. - View Dependent Claims (18, 19, 20, 21, 22, 23)
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24. A method of receiving call service comprising:
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providing information to a call center;
selecting a resource to process the information;
receiving a message having a time duration based on a delay time that is an estimate of when the resource will be available. - View Dependent Claims (25, 26)
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Specification