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Call processing and subscriber registration systems and methods

  • US 20060126820A1
  • Filed: 12/09/2004
  • Published: 06/15/2006
  • Est. Priority Date: 12/09/2004
  • Status: Active Grant
First Claim
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1. A method of processing a call at a call processing system, the method compromising:

  • receiving at a call processing system a first call from a caller, the first call intended for a user, the first call including associated signaling information;

    obtaining caller identification information from the signaling information;

    transmitting notification information to a computer associated with the user;

    establishing a 2-way talk path between the call processing system and the caller;

    playing a greeting to the caller;

    recording a voice message from the caller;

    determining when the caller has completed recording the voice message;

    determining if a first parameter related to the caller is met based at least in part on information retrieved from a data store using the caller identification information;

    based at least in part on the first parameter being met, playing a sales lead generation prompt;

    receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt;

    based at least in part on the response, originating a second call to a call center;

    bridging the first call and the second call;

    receiving information from the caller at the call center; and

    establishing an account for the caller using at least a portion of the received information.

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