Method and system for customizing hold-time content in a mobile vehicle communication system

• US 20060128365A1
• Filed: 12/15/2004
• Published: 06/15/2006
• Est. Priority Date: 12/15/2004
• Status: Active Grant

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Corporation (General Motors Company)
• Inventors: Kamdar, Hitan S., Reeser, Brad T., Sumcad, Anthony J., Patenaude, Russell A.
• Granted Patent: US 7,248,860 B2
• Time in Patent Office: Days
• US Class Current: 455/414.300
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/4285 Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
• CPC Class Codes: H04M 3/4872 Non-interactive information services

Abstract

A method of customizing hold-time content in a mobile vehicle communication system includes gathering preference information from the mobile vehicle, determining hold-time content from the preference information and playing the determined hold-time content while the call is on hold. Systems and programs for customizing hold-time content are also provided.

Claims

1. A method of customizing hold-time content during a call from a mobile vehicle, comprising:

gathering preference information from the mobile vehicle;

determining hold-time content from the preference information; and

playing the determined hold-time content while the call is on hold.

2. The method of claim 1, further comprising:

monitoring an action being performed by a call center while the call is on hold.

3. The method of claim 2, further comprising:

reporting the performed action to the mobile vehicle.

4. The method of claim 1, further comprising:

receiving a signal that the call is on hold.

5. The method of claim 1, further comprising:

inputting the preference information at a user interface.

6. The method of claim 1, further comprising:

accessing user settings in the mobile vehicle to determine the preference information.

7. The method of claim 1, further comprising:

generating the customized hold-time content based on third-party information.

8. A system of customizing hold-time content during a call from a mobile vehicle, comprising:

means for gathering preference information from the mobile vehicle;

means for determining hold-time content from the preference information; and

means for playing the determined hold-time content while the call is on hold.

9. The system of claim 8, further comprising:

means for monitoring an action being performed by a call center while the call is on hold.

10. The system of claim 9, further comprising:

means for reporting the performed action to the mobile vehicle.

11. The system of claim 8, further comprising:

means for receiving a signal that the call is on hold.

12. The system of claim 8, further comprising:

means for inputting the preference information at a user interface.

13. The system of claim 8, further comprising:

means for accessing user settings in the mobile vehicle to determine the preference information.

14. A computer usable medium including a program to customize hold-time content during a call from a mobile vehicle, comprising:

computer program code that gathers preference information from the mobile vehicle;

computer program code that determines hold-time content from the preference information; and

computer program code that plays the determined hold-time content while the call is on hold.

15. The program of claim 14, further comprising:

computer program code that monitors an action being performed by a call center while the call is on hold.

16. The program of claim 15, further comprising:

computer program code that reports the performed action to the mobile vehicle.

17. The program of claim 14, further comprising:

computer program code that receives a signal that the call is on hold.

18. The program of claim 14, further comprising:

computer program code that inputs the preference information at a user interface.

19. The program of claim 14, further comprising:

computer program code that accesses user settings in the mobile vehicle to determine the preference information.

20. The program of claim 14, further comprising:

computer program code that generates the customized hold-time content based on third-party information.