Integrated client help viewer for internet-based and local help content

• US 20060129931A1
• Filed: 12/10/2004
• Published: 06/15/2006
• Est. Priority Date: 12/10/2004
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Chaudhry, Irfaan Shaukat, Wiljanen, Joel Erik, Beswetherick, John T., Ferrier, Tracy, Lawrence, Eric Matthew, Kincaid, Stephen A., Gauthier, Matthew Charles, Sadler, Jennifer, Simons, Nicholas M., Lowry, Kent Rogers
• Application Number:
  US11/009,407
• Publication Number:
  US 20060129931A1
• Time in Patent Office: Days
• US Class Current: 715/705
• CPC Class Codes: G06F 9/453 Help systems

Abstract

An integrated help content viewer (user interface) is provided that gives a consistent user interface across multiple applications and that smoothly transitions between offline and online help content sources. A single client-side help content viewer is provided that is displayed over or adjacent to a given application user interface (e.g., word processor work space) for allowing a query of offline or online help content associated with a given topic. The help content viewer may be pinned to a user interface associated with a given application so that the help content viewer remains in a position above the user interface even if a user interface of a different application is launched.

Claims

1. A method of managing content retrieval and display from offline and online content sources, comprising:

retrieving online help content from the online help content source responsive to a request for help content;

displaying the retrieved online help content in a help content user interface;

if a connection to the online help content source is lost while online help content is being retrieved for display in the help content user interface, providing a notification in the help content user interface that the connection to the online help content source has been lost;

automatically retrieving offline help content responsive to the request for help content from the offline help content source; and

displaying the retrieved offline help content in the help content user interface.

2. The method of claim 1, further comprising storing the retrieved online help content in an offline help content store for retrieval by the help content user interface when a connection with the online help content source may not be established.

3. The method of claim 1, further comprising formatting the retrieved online help content for display in the help content user interface.

4. The method of claim 3, whereby formatting the retrieved online help content for display in the help content user interface includes formatting the retrieved online help content according to the Hypertext Markup Language (HTML).

5. The method of claim 3, further comprising formatting the retrieved offline help content for display in the help content user interface.

6. The method of claim 5, whereby formatting the retrieved offline help content for display in the help content user interface includes formatting the retrieved offline help content according to the Hypertext Markup Language (HTML).

7. The method of claim 1, whereby prior to retrieving online help content from the online help content source responsive to a request for help content, launching the help content user interface in association with a deployed software application user interface.

8. The method of claim 7, further comprising selectively pinning the launched help content user interface to the deployed software application user interface so that the launched help content user interface is positioned on top of the deployed software application user interface.

9. The method of claim 8, further comprising setting a help content search scope for the help content user interface to a scope associated with the deployed software application user interface.

10. The method of claim 9, further comprising providing an indication of a present help content search scope for the help content user interface in the help content user interface.

11. The method of claim 10, further comprising automatically changing the help content search scope to a scope associated with a deployed software application user interface of a second software application if the help content user interface is invoked in association with the second software application.

12. The method of claim 10, further comprising automatically changing the help content search scope to a different scope upon receiving an indication of navigation to a help content item displayed in the help content user interface that is associated with the different scope.

13. A method of managing content retrieval and display from offline and online content sources, comprising:

launching a help content user interface;

receiving a help content request in the help content user interface;

monitoring a connection to an online help content source;

if a connection to an online help content source is established, passing the request for help content to the online help content source;

retrieving online help content from the online help content source responsive to the request for help content;

displaying the retrieved online help content in the help content user interface; and

providing a notification in the help content user interface that the help content user interface is connected to the online help content source.

14. The method of claim 13, further comprising:

if a connection to the online help content source is not established, attempting to establish a connection with the online help content source;

providing a notification in the help content user interface that the help content user interface is not connected to the online help content source; and

if a connection to the online help content source may not be established, automatically passing the request for help content to the offline help content source.

15. The method of claim 14, further comprising:

retrieving offline help content from the offline help content source; and

displaying the retrieved offline help content in the help content user interface.

16. The method of claim 15, prior to displaying the retrieved offline help content in the help content user interface, formatting the retrieved offline help content for display in the help content user interface.

17. The method of claim 16, whereby formatting the retrieved offline help content for display in the help content user interface includes formatting the retrieved offline help content according to the Hypertext Markup Language (HTML).

18. The method of claim 13, prior to displaying the retrieved online help content in the help content user interface, formatting the retrieved online help content for display n the help content user interface.

19. The method of claim 18, whereby formatting the retrieved online help content for display in the help content user interface includes formatting the retrieved online help content according to the Hypertext Markup Language (HTML).

20. The method of claim 13, whereby launching a help content user interface includes launching the help content user interface in association with a deployed software application user interface.

21. The method of claim 20, further comprising selectively pinning the launched help content user interface to the deployed software application user interface so that the launched help content user interface is positioned on top of the deployed software application user interface.

22. The method of claim 21, further comprising setting a help content search scope for the help content user interface to a scope associated with the deployed software application user interface.

23. The method of claim 22, further comprising providing an indication of a present help content search scope for the help content user interface in the help content user interface.

24. The method of claim 23, further comprising automatically changing the help content search scope to a scope associated with a deployed software application user interface of a second software application, if the help content user interface is invoked in a association with the second software application.

25. The method of claim 24, further comprising automatically changing the help content search scope to a different scope upon receiving an indication of navigation to a help content item displayed in the help content user interface that is associated with the different scope.

26. A computer-readable medium containing computer-executable instructions which when executed by a computer perform a method of managing content retrieval and display from offline and online content sources, comprising:

retrieving online help content from the online help content source responsive to a request for help content;

displaying the retrieved online help content in a help content user interface;

if a connection to the online help content source is lost while online help content is being retrieved for display in the help content user interface, providing a notification in the help content user interface that the connection to the online help content source has been lost;

automatically retrieving offline help content responsive to the request for help content from the offline help content source; and

displaying the retrieved offline help content in the help content user interface.

27. The computer-readable medium of claim 26, further comprising storing the retrieved online help content in an offline help content store for retrieval by the help content user interface when a connection with the online help content source may not be established.

28. The computer-readable medium of claim 26, further comprising formatting the retrieved online help content for display in the help content user interface.

29. The computer-readable medium of claim 28, whereby formatting the retrieved online help content for display in the help content user interface includes formatting the retrieved online help content according to the Hypertext Markup Language (HTML).

30. The computer-readable medium of claim 28, further comprising formatting the retrieved offline help content for display in the help content user interface.

31. The computer-readable medium of claim 30, whereby formatting the retrieved offline help content for display in the help content user interface includes formatting the retrieved offline help content according to the Hypertext Markup Language (HTML).

32. The computer-readable medium of claim 26, whereby prior to retrieving online help content from the online help content source responsive to a request for help content, launching the help content user interface in association with a deployed software application user interface.

33. The computer-readable medium of claim 32, further comprising selectively pinning the launched help content user interface to the deployed software application user interface so that the launched help content user interface is positioned on top of the deployed software application user interface.

34. The computer-readable medium of claim 33, further comprising setting a help content search scope for the help content user interface to a scope associated with the deployed software application user interface.

35. The computer-readable medium of claim 34, further comprising providing an indication of a present help content search scope for the help content user interface in the help content user interface.

36. The computer-readable medium of claim 35, further comprising automatically changing the help content search scope to a scope associated with a deployed software application user interface of a second software application if the help content user interface is invoked in association with the second software application.

37. The computer-readable medium of claim 36, further comprising automatically changing the help content search scope to a different scope upon receiving an indication of navigation to a help content item displayed in the help content user interface that is associated with the different scope.

38. A method of managing content retrieval and display from offline and online content sources, comprising:

launching a help content user interface in association with a deployed software application user interface;

selectively pinning the launched help content user interface to the deployed software application user interface so that the launched help content user interface remains positioned on top of the deployed software application user interface until the launched help content user interface is unpinned from the deployed software application user interface.

39. The method of claim 38, further comprising unpinning the help content user interface from the deployed software application user interface by changing a search scope of the help content user interface from a scope associated with the deployed software application to a scope associated with a different deployed software application user interface.

40. The method of claim 39, further comprising providing an indication of a present help content search scope for the help content user interface in the help content user interface.

41. A computer-readable medium containing computer-executable instructions which when executed by a computer perform a method of managing content retrieval and display from offline and online content sources, comprising:

launching a help content user interface in association with a deployed software application user interface;

selectively pinning the launched help content user interface to the deployed software application user interface so that the launched help content user interface remains positioned on top of the deployed software application user interface until the launched help content user interface is unpinned from the deployed software application user interface.

42. The computer-readable medium claim 41, further comprising unpinning the help content user interface from the deployed software application user interface by changing a search scope of the help content user interface from a scope associated with the deployed software application to a scope associated with a different deployed software application user interface.

43. The computer-readable medium claim 42, further comprising providing an indication of a present help content search scope for the help content user interface in the help content user interface.