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Centrex replacement ACD

  • US 20060133596A1
  • Filed: 12/06/2004
  • Published: 06/22/2006
  • Est. Priority Date: 12/06/2004
  • Status: Abandoned Application
First Claim
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1. A method for connecting an incoming call to a Central Office to an available agent at an agent position utilizing an Automatic Call Distributor and a server computer comprising the steps of:

  • connecting the incoming call via a trunk line to the Automatic Call Distributor;

    determining at the Automatic Call Distributor which agent position is available;

    advising the server computer to instruct the Central Office to connect the incoming call to the available agent position via a bridge at the Central Office; and

    , disconnecting the trunk lines from the Central Office to the Automatic Call Distributor after the bridge is established so those trunk lines can be used for future calls.

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