Methods and systems for telephony processing, including location based call transfers
First Claim
1. A method of processing calls using location information, the method comprising:
- receiving at a call processor system an inbound call intended for a called party;
placing an outbound call to a mobile phone associated with the called party;
bridging the inbound call and the outbound call; and
re-originating the outbound call to the called party via a location selected based at least in part on information from a location based service that indicates the called party'"'"'s mobile phone location.
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Accused Products
Abstract
The present invention provides flexible call processing. In one embodiment, an inbound call from a calling party is received at a call processing system. The inbound call is intended for a called party. A determination is made that a first condition has occurred and/or is occurring. The called party'"'"'s location is determined via a location based service associated with the mobile device of the called party. Based at least in part on the called party'"'"'s mobile device location, a phone number stored in computer readable memory is selected. The calling party is connected to a communication device associated with the selected phone number.
220 Citations
47 Claims
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1. A method of processing calls using location information, the method comprising:
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receiving at a call processor system an inbound call intended for a called party;
placing an outbound call to a mobile phone associated with the called party;
bridging the inbound call and the outbound call; and
re-originating the outbound call to the called party via a location selected based at least in part on information from a location based service that indicates the called party'"'"'s mobile phone location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of processing a call, the method comprising:
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receiving at a call processing system an inbound call from a calling party intended for a called party;
placing an outcall to a mobile device associated with the called party;
determining the called party'"'"'s location via a location based service associated with the mobile device;
receiving an indication that the called party wants to have the calling party connected to another communication device associated with the called party;
based at least in part on the party'"'"'s mobile device location, selecting a phone number stored in computer readable memory; and
causing the calling party to be connected to a communication device associated with the selected phone number. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method of processing a call from a calling party, the method comprising:
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receiving from a calling party at a call processing system an inbound call intended for a first user;
placing an outbound call to a mobile phone associated with the first user;
determining, at the call processing system, the location of the mobile phone; and
providing to the first user a selected first call transfer option, wherein the first call transfer option is selected by the call processing system based at least in part on the mobile phone location. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29)
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30. A method of processing a call, the method comprising:
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receiving at a call, processing system an inbound call from a calling party intended for a called party;
determining the called party'"'"'s location via a location based service associated with the mobile device of the called party;
based at least in part on the party'"'"'s mobile device location, selecting a phone number stored in computer readable memory; and
causing the calling party to be connected to a communication device associated with the selected phone number. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37, 38)
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39. A method of processing a call, the method comprising:
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receiving at a call processing system an inbound call from a calling party intended for a called party;
determining that a first condition has occurred and/or is occurring;
determining the called party'"'"'s location via a location based service associated with the mobile device of the called party;
based at least in part on the called party'"'"'s mobile device location, selecting a phone number stored in computer readable memory; and
causing the calling party to be connected to a communication device associated with the selected phone number. - View Dependent Claims (40, 41, 42, 43, 44, 45, 46, 47)
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Specification