Consumer care management method and system
First Claim
1. A method of generating a treatment plan for a consumer, implementing consistent protocols, the method comprising the steps of:
- identifying problems the consumer has by asking a first series of uniform questions related to the consumer'"'"'s health;
evaluating the major problems of the consumer, to determine the recommended interventions for each of the problems identified, by asking a second series of uniform questions;
generating at least one intervention recommendation based upon the consumer'"'"'s answers to the second series of uniform questions;
conducting professional assessment(s) to identify recommended treatment for the consumer, determining an assessment score for the problems identified, by asking a third series of uniform questions; and
recording an incremental record of activity identifying the progress the consumer has made in treating the identified problems.
1 Assignment
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Accused Products
Abstract
In the consumer care management system and method of the present invention, a system and method is provided for evaluating the needs of the visually impaired as well as providing a uniform service quality to the consumer through uniform assessments and analyses regardless of the extent of the consumer'"'"'s impairment. Several series of standardized questions are asked which assess the needs of the consumer. To evaluate every consumer equally regardless of the locale of the consumer seeks assistance; the system is divided into several different uniform processes. The answers to the standardized questions during the processes determine the extent of help the consumer requires. The processes that the consumer will go through include registration and crisis identification, triage, payment, assessment, incremental record of activity, outcomes and quality assurance.
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Citations
24 Claims
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1. A method of generating a treatment plan for a consumer, implementing consistent protocols, the method comprising the steps of:
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identifying problems the consumer has by asking a first series of uniform questions related to the consumer'"'"'s health;
evaluating the major problems of the consumer, to determine the recommended interventions for each of the problems identified, by asking a second series of uniform questions;
generating at least one intervention recommendation based upon the consumer'"'"'s answers to the second series of uniform questions;
conducting professional assessment(s) to identify recommended treatment for the consumer, determining an assessment score for the problems identified, by asking a third series of uniform questions; and
recording an incremental record of activity identifying the progress the consumer has made in treating the identified problems. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method of evaluating the needs of consumers through uniform assessments and analyses, the method comprising the steps of:
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identifying a consumer'"'"'s most serious problem by asking a first series of uniform questions;
initiating a triage process by asking a second series of uniform questions;
generating at least one intervention recommendation based upon the consumer'"'"'s answers to the second uniform questions;
scheduling appointments for the consumer to assess the severity of the consumer'"'"'s problems to determine a treatment plan to complete the at least one intervention recommendation;
conducting professional assessment(s) to identify recommended treatment for the consumer;
determining an assessment score for the problems identified, by asking a third series of questions; and
generating an incremental record of activity recording the progress the consumer has made during the appointments. - View Dependent Claims (22, 23)
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24. A method of evaluating the needs of consumers through uniform assessments and analyses, the method comprising the steps of:
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registering a consumer by asking a first uniform series of questions;
identifying a consumer'"'"'s most serious problem from the consumer'"'"'s answers to the first series of uniform questions;
identifying if the consumer is in a crisis from the consumer'"'"'s answers to the first series of uniform questions;
identifying if the consumer is in an urgent situation from the consumer'"'"'s answers to the first series of uniform questions;
initiating a triage process by asking a second series of uniform questions;
generating at least one intervention recommendation based upon the consumer'"'"'s answers to the second uniform questions;
conducting professional assessment(s) to identify recommended treatment for the consumer;
determining an assessment score for the problems identified, by asking a third series of questions;
scheduling appointments for the consumer to assess the severity of the consumer'"'"'s problems to determine a treatment plan to complete the at least one intervention recommendation;
generating an incremental record of activity recording the progress the consumer has made during the appointments; and
asking the consumer a final series of quality assurance questions relating to determine the consumer'"'"'s satisfaction with the outcome of the treatment plan.
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Specification