×

Business analytics strategy transaction reporter method and system

  • US 20060143116A1
  • Filed: 12/27/2004
  • Published: 06/29/2006
  • Est. Priority Date: 12/27/2004
  • Status: Abandoned Application
First Claim
Patent Images

1. A method for reporting routing transactions using information collected from a transaction routing system, said method comprising the steps of:

  • providing a transaction routing system comprised of a contact center, a contact center evaluator, a routing rules engine and a business rules evaluator configured to generate routing transaction decisions based on inputted information; and

    reporting routing transactions based on the generated decisions.

View all claims
  • 10 Assignments
Timeline View
Assignment View
    ×
    ×