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System and method for real time monitoring an interactive voice response system

  • US 20060146992A1
  • Filed: 12/30/2004
  • Published: 07/06/2006
  • Est. Priority Date: 12/30/2004
  • Status: Abandoned Application
First Claim
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1. A computerized method for monitoring an interactive voice response system (IVR) in real time, comprising:

  • detecting an IVR activity; and

    sending an IVR message to a client in substantially real time upon detecting the IVR activity.

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