Method and apparatus for enabling native language support preferences in a network

• US 20060146993A1
• Filed: 12/20/2004
• Published: 07/06/2006
• Est. Priority Date: 12/20/2004
• Status: Abandoned Application

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Croak, Marian, Eslambolchi, Hossein
• Application Number:
  US11/017,023
• Publication Number:
  US 20060146993A1
• Time in Patent Office: Days
• US Class Current: 379/88.50
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

The present invention enables service providers, e.g., VoIP service providers, to offer users the ability to register their native language with a network based service so that all network announcements, network prompts, and network service features can be provided in the user'"'"'s native language. This provisioned parameter can be entered and stored in the network on a default basis or placed into the signaling messages on a per call basis.

Claims

1. A method for enabling language support preference in a communication network, comprising:

registering a native language support preference of a subscriber;

receiving a call setup from said subscriber or to said subscriber, where said call setup requires a language support; and

processing said call setup in accordance with said native language support preference or a selected language preference in said call setup.

2. The method of claim 1, wherein said communication network is a Voice over Internet Protocol (VoIP) network.

3. The method of claim 1, wherein said native language support preference is registered via a telephone or a website interface.

4. The method of claim 1, wherein said registering comprises:

associating said native language support preference with at least one of;

at least one telephone number registered by said subscriber and at least one endpoint device.

5. The method of claim 1, wherein said call setup is processed by a call control element (CCE).

6. The method of claim 1, wherein said processing comprises:

retrieving said native language support preference stored in the network; and

using said native language support preference to process said call setup if said selected language preference in not specified in said call setup.

7. The method of claim 6, wherein said native language support preference is retrieved by a call control element (CCE) from an application server (AP).

8. The method of claim 1, wherein said processing comprises:

using said selected language preference instead of said native language support preference on a per call basis to process said call setup.

9. The method of claim 1, wherein said processing comprises:

using said native language support preference instead of said selected language preference in said call setup if said call setup is destined to said subscriber.

10. A computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform the steps of a method for enabling language support preference in a communication network, comprising:

registering a native language support preference of a subscriber;

receiving a call setup from said subscriber or to said subscriber, where said call setup requires a language support; and

processing said call setup in accordance with said native language support preference or a selected language preference in said call setup.

11. The computer-readable medium of claim 10, wherein said communication network is a Voice over Internet Protocol (VoIP) network.

12. The computer-readable medium of claim 10, wherein said native language support preference is registered via a telephone or a website interface.

13. The computer-readable medium of claim 10, wherein said registering comprises:

associating said native language support preference with at least one of;

at least one telephone number registered by said subscriber and at least one endpoint device.

14. The computer-readable medium of claim 10, wherein said call setup is processed by a call control element (CCE).

15. The computer-readable medium of claim 10, wherein said processing comprises:

retrieving said native language support preference stored in the network; and

using said native language support preference to process said call setup if said selected language preference in not specified in said call setup.

16. The computer-readable medium of claim 15, wherein said native language support preference is retrieved by a call control element (CCE) from an application server (AP).

17. The computer-readable medium of claim 10, wherein said processing comprises:

using said selected language preference instead of said native language support preference on a per call basis to process said call setup.

18. The computer-readable medium of claim 10, wherein said processing comprises:

using said native language support preference instead of said selected language preference in said call setup if said call setup is destined to said subscriber.

19. A system for enabling language support preference in a communication network, comprising:

means for registering a native language support preference of a subscriber;

means for receiving a call setup from said subscriber or to said subscriber, where said call setup requires a language support; and

means for processing said call setup in accordance with said native language support preference or a selected language preference in said call setup.

20. The system of claim 19, wherein said communication network is a Voice over Internet Protocol (VoIP) network.