Communications system and method for providing customized messages based on presence and preference information
First Claim
1. A communications system for providing customized messages based on presence and preference information, comprising:
- a presence server capable of collecting presence information and preference information on a plurality of subscribers, wherein said presence information includes availability of a subscriber and said preference information includes policies for different priority levels of callers; and
a communications manager connected to receive a request for a communication session with a select one of said plurality of subscribers from a caller, wherein said communications manager is operable to extract said presence information and said preference information of said select subscriber from said presence server, and in response to unavailability of said select subscriber for said communication session, transmit a customized response to said caller, wherein said customized response is generated based on said presence information and said preference information of said select subscriber.
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Accused Products
Abstract
A communications system provides customized messages based on presence and preference information by collecting presence information and preference information on a plurality of subscribers. The presence information includes information on the availability of a subscriber, while the preference information includes policies for different priority levels of callers. In response to unavailability of a called subscriber for a communication session, the communications manager transmits a customized response to the caller that is generated based on the presence information and the preference information of the called subscriber.
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Citations
20 Claims
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1. A communications system for providing customized messages based on presence and preference information, comprising:
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a presence server capable of collecting presence information and preference information on a plurality of subscribers, wherein said presence information includes availability of a subscriber and said preference information includes policies for different priority levels of callers; and
a communications manager connected to receive a request for a communication session with a select one of said plurality of subscribers from a caller, wherein said communications manager is operable to extract said presence information and said preference information of said select subscriber from said presence server, and in response to unavailability of said select subscriber for said communication session, transmit a customized response to said caller, wherein said customized response is generated based on said presence information and said preference information of said select subscriber. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 15, 16, 19, 20)
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11. A method for providing customized messages based on presence and preference information, comprising the steps of:
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receiving a request for a communication session with a subscriber from a caller;
retrieving presence information and preference information of said select subscriber, wherein said presence information includes availability of said subscriber and said preference information includes policies for different priority levels of callers; and
transmitting a customized response to said caller in response to unavailability of said select subscriber for said communication session, wherein said customized response is generated based on said presence information and said preference information of said select subscriber. - View Dependent Claims (17, 18)
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Specification