Position information system and dispatch support system
0 Assignments
0 Petitions
Accused Products
Abstract
A position information system (101) obtains position information (latitude and longitude) of a dispatch location from a telephone number/address DB (113) or an address/position information DB (114) based on the sender telephone number of a telephone (103) of a customer or the like requesting the dispatch. A display control portion (132) obtains map images of the vicinity of the dispatch location from a map DB (138) based on the position information, and displays these on a display (136) with the display location in the center. Also, position information and the current status of each dispatch staff member is obtained at any time from portable terminals (104) of the dispatch staff members, and based on this information, markings representing the dispatch staff members in the vicinity of the dispatch location are displayed on the map, allowing a staff member to be dispatched to be quickly and appropriately selected.
8 Citations
25 Claims
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1. (canceled)
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4. A position display system using a position information system comprising:
- a telephone number obtaining portion for obtaining a sender telephone number when a telephone call is received; and
a position information obtaining portion for obtaining position information of the sender telephone using a database with which, from a telephone number, a location where the telephone is installed can be specified, the position display system further comprising;
a display;
a map database storing map image data; and
a display control portion that, when a telephone call is received, obtains map image data in which the sender telephone is located in the center from the map database and displays these on the display in such a manner that the sender telephone is located in a screen center portion, based on the position information of the sender telephone that is obtained by the position information system. - View Dependent Claims (2, 3, 6, 7)
- a telephone number obtaining portion for obtaining a sender telephone number when a telephone call is received; and
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5. (canceled)
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8. (canceled)
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9. A computer-readable storage medium, storing a program executing a process for obtaining a sender telephone number when a telephone call is received,
obtaining position information on the sender telephone using a database with which a location where the telephone is installed can be specified from the telephone number, obtaining map image data in which the sender telephone is located in the center based on the position information using a map database storing map image data, and displaying obtained map image data on a display in such a manner that the sender telephone is located in a screen center portion.
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10-17. -17. (canceled)
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18. A management device for communicating with terminal devices carried by dispatch staff members in a dispatch support system so as to support dispatch of the dispatch staff members,
wherein the terminal devices transmit to the management device position information on their location obtained from a positioning system and status data that are input by the dispatch staff member and that represent a status of the dispatch staff member, the management device comprising: -
a communications portion for communicating with the terminal devices;
a dispatch staff member information storage portion for storing dispatch staff member information on each dispatch staff member, including position information and status data received from the terminal devices; and
a support processing portion that carries out a process for supporting selection of staff members to dispatch to the dispatch location, when there is a dispatch request, based on the dispatch location information including position information on the dispatch location, and dispatch staff member information on the dispatch staff members, which is obtained from the dispatch staff member information storage portion, wherein the support processing portion includes a display and a display control portion, and the display control portion, when there is a dispatch request displays a map of the area surrounding the dispatch location, based on the position information of the display location, on the display in such a manner that the dispatch location is located in a screen center portion. - View Dependent Claims (19, 20, 21, 22, 23, 24)
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25-28. -28. (canceled)
Specification