Method and apparatus for relational linking based upon customer activities

• US 20060149641A1
• Filed: 10/28/2005
• Published: 07/06/2006
• Est. Priority Date: 12/08/1999
• Status: Abandoned Application

• Current Assignee: Synapse Retail Ventures
• Original Assignee: Synapse Retail Ventures
• Inventors: Clarke, Ronald, O'Neill, Shane, Ellenthal, Jonathan E., Fleishman, Jeffrey, Loeb, Michael R.
• Application Number:
  US11/261,431
• Publication Number:
  US 20060149641A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

A reason code and token facilitate linking of a primary and secondary merchant to allow the secondary merchant to make an offer to a customer of the first merchant. The website linking system has a reason code, a token, a schema defining information to be passed from a first website, and a validator. The token is constructed to indicate a particular customer of the first website. The reason code correlates to a specified parameter to be used when making an offer to the customer indicated by the token, and the validator and the token are constructed to indicate the schema is a valid schema to the first website. The linked merchant transaction method involves receiving a reason code from a primary merchant for a customer in response to a transaction between the primary merchant and the customer; providing an offering to the customer based upon the reason code; receiving an acceptance from the customer; and in response to the acceptance, receiving customer identifying information from the primary merchant.

Claims

1-30. -30. (canceled)

31. A method of facilitating online transactions based upon interactions between customers and merchants comprising:

providing by a first merchant online to a customer a plurality of incentives for completing a sales transaction with the first merchant;

determining an incentive selected by the customer in the sales transaction;

transmitting a reason code and a customer identifier from the first merchant to a second merchant indicating that the customer has completed the sales transaction with the first merchant, the reason code including an electronic address for communicating with the customer and information relating to the customer and to the incentive;

displaying, by the second merchant using the electronic address, an offer, to the customer graphically on-line, the offer selected according to the data associated with the reason code, the offer displayed while the customer is still connected to the first merchant;

receiving online by the second merchant an acceptance of the offer from the customer;

establishing by the second merchant an electronic communication connection with the first merchant;

sending from the second merchant to the first merchant the customer identifier;

sending, from the first merchant to the second merchant responsive to the customer identifier, customer payment information; and

processing by the second merchant the acceptance using the customer payment information.

32. The method of claim 31 further comprising:

decoding a data item to obtain the reason code and the customer identifier.

33. The method of claim 31 further comprising:

receiving by the second merchant SKU information from the first merchant; and

the second merchant assembling the offer based upon the SKU information.

34. The method of claim 33 further comprising:

receiving by the second merchant prioritization information from the first merchant for a compound purchase; and

the second merchant assembling offer components according to the prioritization information.

35-41. -41. (canceled)

42. A system for facilitating online transactions based upon interactions between customers and merchants, comprising:

means for providing by a first merchant online to a customer a plurality of incentives an incentive for completing a sales transaction with the first merchant;

means for determining an incentive selected by the customer in the sales transaction;

means for transmitting a reason code and a customer identifier from the first merchant to a second merchant indicating that the customer has completed the sales transaction with the first merchant, the reason code including an electronic address for communicating with the customer and information relating to the customer and to the selected incentive;

means for displaying, by the second merchant using the electronic address, an offer to the customer, graphically on-line, the offer selected according to data associated with the reason code, the offer displayed while the customer is still connected to the first merchant;

means for receiving online by the second merchant an acceptance of the offer from the customer;

means for establishing by the second merchant an electronic communication connection with the first merchant;

means for sending from the second merchant to the first merchant the customer identifier;

means for sending from the second merchant to the first merchant the customer identifier;

means for sending from the first merchant to the second merchant responsive to the customer identifier, customer payment information; and

means for processing by the second merchant the acceptance using the customer payment information.

43. The system of claim 42 further comprising:

means for decoding a data item to obtain the reason code and the customer identifier.

44. The system of claim 42 further comprising:

means for receiving by the second merchant SKU information from the first merchant; and

means for the second merchant assembling the offer based upon the SKU information.

45. The system of claim 43 further comprising:

means for receiving by the second merchant prioritization information from the first merchant for a compound purchase; and

means for the second merchant assembling offer components according to the prioritization information.