Responding to electronic mail messages
First Claim
1. In a system that processes incoming user electronic mail (email) messages and delivers responses to these incoming user email messages, a method of replying to a user email message sent from a user, the method comprising:
- processing a user email message sent from a user to determine its content;
creating a response based on the content of the user email message;
delivering the response to the user along with a request for feedback regarding quality of the response to the user;
receiving any returned feedback from the user; and
processing either the returned feedback or an absence of returned feedback within a predetermined period of time to determine if an additional response is to be sent to the user.
2 Assignments
0 Petitions
Accused Products
Abstract
One implementation provides a method of replying to a user electronic mail (email) message sent from a user within a system that processes incoming user email messages and delivers responses to these incoming user email messages. The method includes processing a user email message sent from a user to determine its content. A response based on the content of the user email message is then created. The response is delivered to the user along with a request for feedback regarding quality of the response to the user. Any returned feedback from the user is received. The returned feedback or an absence of returned feedback within a predetermined period of time is processed to determine if additional response is to be sent to the user.
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Citations
20 Claims
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1. In a system that processes incoming user electronic mail (email) messages and delivers responses to these incoming user email messages, a method of replying to a user email message sent from a user, the method comprising:
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processing a user email message sent from a user to determine its content;
creating a response based on the content of the user email message;
delivering the response to the user along with a request for feedback regarding quality of the response to the user;
receiving any returned feedback from the user; and
processing either the returned feedback or an absence of returned feedback within a predetermined period of time to determine if an additional response is to be sent to the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, perform a method of replying to a user electronic mail (email) message sent from a user within a system that processes incoming user email messages and delivers responses to these incoming user email messages, the method comprising:
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processing a user email message sent from a user to determine its content;
creating a response based on the content of the user email message;
delivering the response to the user along with a request for feedback regarding quality of the response to the user;
receiving any returned feedback from the user; and
processing either the returned feedback or an absence of returned feedback within a predetermined period of time to determine if an additional response is to be sent to the user. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification