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Responding to electronic mail messages

  • US 20060149819A1
  • Filed: 01/03/2005
  • Published: 07/06/2006
  • Est. Priority Date: 01/03/2005
  • Status: Active Grant
First Claim
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1. In a system that processes incoming user electronic mail (email) messages and delivers responses to these incoming user email messages, a method of replying to a user email message sent from a user, the method comprising:

  • processing a user email message sent from a user to determine its content;

    creating a response based on the content of the user email message;

    delivering the response to the user along with a request for feedback regarding quality of the response to the user;

    receiving any returned feedback from the user; and

    processing either the returned feedback or an absence of returned feedback within a predetermined period of time to determine if an additional response is to be sent to the user.

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