Ranking system using instant post-transaction surveying of transaction judges
First Claim
1. A hot-contact managing method comprising:
- (a) automatically detecting a termination by one of plural transactors involved in a hot-contact telecommunication interaction, the termination generally indicating that the one transactor has concluded his or her part of the interaction;
(b) in response to detection of the termination by said step (a), automatically maintaining connection with a transaction-evaluating one of the transactors; and
(c) in response to detection of the termination by said step (a), automatically presenting a survey proposal to the transaction-evaluator regarding the just-concluded hot-contact interaction.
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Accused Products
Abstract
After a telecommunications interaction apparently concludes between first and second parties to the interaction, an automated means for detecting the termination of the interaction jumps in and presents at least one of the parties with an opportunity to participate in a survey (an instant survey) relating to the just-terminated interaction. In one embodiment, the interaction is between a prospective consumer and a lead buyer (or an agent of the buyer) and the instant survey queries the buyer or agent regarding immediate impressions of the quality of the purchased lead that brought the prospective consumer and the lead buyer (or agent) into contact with one another. In one embodiment, results of instant surveys feed into a ranking system that ranks the quality of leads provided through a specific sponsor and remuneration to the sponsor is automatically adjusted according to instant survey results collected for that sponsor.
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Citations
22 Claims
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1. A hot-contact managing method comprising:
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(a) automatically detecting a termination by one of plural transactors involved in a hot-contact telecommunication interaction, the termination generally indicating that the one transactor has concluded his or her part of the interaction;
(b) in response to detection of the termination by said step (a), automatically maintaining connection with a transaction-evaluating one of the transactors; and
(c) in response to detection of the termination by said step (a), automatically presenting a survey proposal to the transaction-evaluator regarding the just-concluded hot-contact interaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of providing to a first party of a multi-party interaction that takes place over a telecommunications channel, an opportunity to record immediate impressions of the interaction after the first party'"'"'s participation in that interaction appears to have concluded, the method comprising:
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(a) automatically detecting an indication that participation between the first party and one or more other parties of said multi-party interaction has terminated; and
(b) in essentially immediate response to said detecting, presenting the first party with a proposal for the first party to participate in an instant survey relating to said apparently terminated participation in the multi-party interaction. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A machine system for providing a first party of a multi-party interaction that takes place over a telecommunications channel, with an opportunity to record immediate impressions of the interaction after the first party'"'"'s participation in that interaction appears to have concluded, the system comprising:
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(a) detecting means for automatically detecting an indication that participation between the first party and one or more other parties of said multi-party interaction has terminated; and
(b) presenting means, responsive to said detecting means, for presenting the first party with an essentially instant proposal for the first party to participate in an instant survey relating to said apparently terminated participation in the multi-party interaction.
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Specification