Instant messaging transaction integration

• US 20060156063A1
• Filed: 12/20/2005
• Published: 07/13/2006
• Est. Priority Date: 12/20/2004
• Status: Abandoned Application

• Current Assignee: IM Interactive Corp.
• Original Assignee: Travel Sciences Incorporated
• Inventors: Mazzarella, Joseph R., Joyce, Jeffrey D.
• Application Number:
  US11/312,628
• Publication Number:
  US 20060156063A1
• Time in Patent Office: Days
• US Class Current: 714/12
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/59 Providing operational support to end devices by off-loading in the network or by emulation, e.g. when they are unavailable

Abstract

A system and method are provided that allow an instant messaging (IM) user device to conduct transactions with transaction systems that do not natively allow IM inputs or message processing, wherein an intermediate functionality translates or transforms IM messages from the user device into non-IM communications that can be processed by the transaction system and translates or transform non-IM communications from the transaction system into IM communications for the user device.

Claims

1. An instant messaging-transaction integration system configured to interface with at least one user device and transaction processor, the at least one user device configured to communicate using instant messaging (IM) and the at least one transaction processor configured to conduct a transaction using a set of transaction instructions and data and to generate a set of requests to obtain the set of transaction instructions and data, the system comprising:

A. an integration module configured to generate IM messages configured for processing by the user device that solicit IM responses comprising transaction information useful in satisfying a set of requests by the transaction processor, the integration module also configured to generate from the IM responses user transaction instructions and data configured for processing by the transaction processor to satisfy the set of requests.

2. A system as in claim 1, wherein the transaction processor comprises one or more electronic reservation systems.

3. A system as in claim 1, wherein the integration module and transaction processor are integrated into a combined system.

4. A system as in claim 1, wherein the integration module and transaction processor interface via a network.

5. A system as in claim 1, wherein the integration processor communicates with the transaction processor using formats and protocols native to the transaction processor.

6. A system in claim 1, wherein the integration processor parses IM messages to determine the transaction information.

7. A system as in claim 1, wherein the integration processor is configured to the determine transaction information by comparing text from a received IM message with keywords stored in a database.

8. A system as in claim 1, wherein the transaction system is an e-commerce system accessible view the Web.

9. A system as in claim 1, wherein the integration processor is configured to encrypt some or all of the transaction information.

10. A system as in claim 1, further comprising:

B. a transaction processor configured for processing transaction payments.

11. A system as in claim 1, wherein the integration module is further configured for generating transaction confirmations.

12. An instant messaging transaction integration system comprising a variety of devices configured to communicate over a variety of types of networks, the system comprising:

A. a user device configured to communicate using instant messaging (IM);

B. a transaction system configured to conduct a transaction using a set of transaction instructions and data and configured to generate a set of requests to obtain the set of transaction instructions and data; and

C. an integration module configured to generate IM messages configured for processing by the user device that solicit IM responses comprising transaction information useful in satisfying a set of requests by the transaction processor, the integration module also configured to generate from the IM responses user transaction instructions and data configured for processing by the transaction processor to satisfy the set of requests.

13. A system as in claim 12, wherein the transaction processor comprises one or more electronic reservation systems.

14. A system as in claim 12, wherein the integration module and transaction processor are integrated into a combined system.

15. A system as in claim 12, wherein the integration module and transaction processor interface via a network.

16. A system as in claim 12, wherein the integration processor communicates with the transaction processor using formats and protocols native to the transaction processor.

17. A system as in claim 12, wherein the integration processor parses IM messages to determine the transaction information.

18. A system as in claim 12, wherein the integration processor is configured to the determine transaction information by comparing text from a received IM message with keywords stored in a database.

19. A system as in claim 12, wherein the transaction system is an e-commerce system accessible view the Web.

20. A system as in claim 12, wherein the integration processor is configured to encrypt some or all of the transaction information.

21. A system as in claim 12, further comprising:

D. a transaction processor configured for processing transaction payments.

22. A system as in claim 12, wherein the integration module is further configured for generating transaction confirmations.

23. A method of conducting an electronic transaction using instant messaging (IM), the method comprising:

A. interfacing to a user device configured to communicate using IM;

B. interfacing to a transaction processor configured to conduct a transaction over a network in response to receipt of a set of transaction instructions and data and to generate a set of requests for the set of transaction instructions and data;

C. generating IM messages configured for processing by the user device that solicit IM responses comprising transaction information useful in satisfying a set of requests by the transaction processor; and

D. from the transaction information in the IM responses, generating user transaction instructions and data configured for processing by the transaction processor to satisfy the set of requests.

24. A method as in claim 23, wherein the transaction processor comprises one or more electronic reservation systems.

25. The method of claim 23, further comprising communicating with the transaction processor using formats and protocols native to the transaction processor.

26. The method of claim 23, further comprising parsing IM messages to determine the transaction information.

27. The method of claim 23, further comprising determining the transaction information by comparing text from a received IM message with keywords stored in a database.

28. The method of claim 23, wherein the transaction system is an e-commerce system accessible view the Web.

29. The method of claim 23, wherein the integration processor is configured to encrypt some or all of the transaction information.

30. The method of claim 23, further comprising processing transaction payments.

31. The method of claim 23, further comprising generating transaction confirmations.

32. A computer program product for conducting an electronic transaction using instant messaging (IM), the computer program product embodied on a program code configured to be stored on at least one storage media and executed by at least one processor, the program code comprising:

A. a program code configured for interfacing to a user device configured to communicate using IM;

B. a program code configured for interfacing to a transaction processor configured to conduct a transaction over a network in response to receipt of a set of transaction instructions and data and to generate a set of requests for the set of transaction instructions and data;

C. a program code configured for generating IM messages configured for processing by the user device that solicit IM responses comprising transaction information useful in satisfying a set of requests by the transaction processor; and

D. a program code configured for generating, from the transaction information in the IM responses, user transaction instructions and data configured for processing by the transaction processor to satisfy the set of requests.

33. A computer program code as in claim 32 wherein the transaction processor is an electronic reservation system.

34. A computer program code as in claim 32 wherein the transaction processor is an e-commerce system accessible via the Web.

35. An instant messaging-transaction integration system configured to interface with at least one user device and at least one electronic reservation processor, the at least one user device configured to communicate using instant messaging (IM) and the at least one electronic reservation processor configured to conduct reservation-related transactions using a set of transaction instructions and data and to generate a set of requests to obtain the set of transaction instructions and data, the system comprising:

A. an integration module configured to generate IM messages configured for processing by the user device that solicit IM responses comprising transaction information useful in satisfying a set of requests by the transaction processor, the integration module also configured to generate from the IM responses and provide to the at least one electronic reservation system a set of user transaction instructions and data incorporating the transaction information, such transaction instructions and data formatted for processing by the electronic reservation processor to satisfy the set of requests.

36. The system of claim 35, wherein the transaction information includes one or more indicia of dates of travel, desired accommodations and flights and user travel preferences.

37. A method of conducting an electronic reservation transaction using instant messaging, the method comprising:

A. interfacing to a user device configured to communicate using instant messaging (IM);

B. interfacing to an electronic reservation processor configured to conduct an electronic reservation transaction over a network in response to receipt of a set of transaction instructions and data and to generate a set of requests for the set of transaction instructions and data;

C. generating IM messages configured for processing by the user device that solicit IM responses comprising transaction information useful in satisfying a set of requests by the electronic reservation processor; and

D. from the transaction information in the IM responses, generating user transaction instructions and data in a format configured for processing by the electronic reservation processor to satisfy the set of requests.

38. The method of claim 37, wherein the transaction information includes one or more indicia of dates of travel, desired accommodations and flights and user travel preferences.

39. The method of claim 37, further comprising incorporating into the IM messages lists of transaction options for user consideration.

40. The method of claim 37, further comprising processing transaction payments.

41. The method of claim 37, further comprising generating transaction confirmations.