Defect symptom repair system and methods
First Claim
1. A defect symptom repair system comprising a defect symptom repair server;
- a client terminal, both connected by a network;
a defective item with a defect symptom;
where the client terminal presents a first defect symptom description the first defect symptom is matched with the defect symptom of the defective item the client terminal presents an associated first repair action with a measure of effectiveness;
the first repair action is applied to the defective item;
the result, success or failure, of the first repair action to repair the defective item is entered at the client terminal;
the measure of effectiveness of the first repair action is computed to reflect the results of the application of the first repair action and updated in the defect symptom repair server.
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Accused Products
Abstract
The present invention is related to the repair of defective items where the defect symptom does not readily suggest the action to repair the item. Test and repair technicians isolate and repair defects. The defect symptom repair system provides a means for the technicians to pool their experience without extensive effort and to make their experience readily available. The defect symptom repair system is implemented as a web server on the Internet and easily accessible with use of web enabled devices. A defect symptom repair web server provides defect symptoms and associated repair actions. Each repair action has an effectiveness indicator. The defect symptom is match with the observed symptom. A repair action associated with the defect symptom is selected based on the effectiveness indicator. The repair action is applied to the item. The result, success or failure, is entered into the defect symptom repair web server and the effectiveness indicator of the repair action is computed including the most recent result. If the observed symptom does not match a defect symptom from the server, a defect symptom is created in the server. If a new repair action for a defect symptom is attempted, a repair action is added and the effectiveness indicator is calculated based on the result of the repair action attempt.
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Citations
19 Claims
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1. A defect symptom repair system comprising
a defect symptom repair server; -
a client terminal, both connected by a network;
a defective item with a defect symptom;
wherethe client terminal presents a first defect symptom description the first defect symptom is matched with the defect symptom of the defective item the client terminal presents an associated first repair action with a measure of effectiveness;
the first repair action is applied to the defective item;
the result, success or failure, of the first repair action to repair the defective item is entered at the client terminal;
the measure of effectiveness of the first repair action is computed to reflect the results of the application of the first repair action and updated in the defect symptom repair server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of repairing a defective item comprising
a defect symptom repair action database including a first defect symptom description entry and an associated first repair action with a measure of effectiveness entry a means to access entries in the defect symptom repair action database a defective item with a defect symptom where the item defect symptom is matched with the first defect symptom the first repair action is applied to the defective item the effectiveness of the first repair action is computed including the success or failure of the first repair action to repair the defective item and updated in the database.
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16. A defect symptom repair database,
a client terminal, both connected by a network, a defective item with a defect symptom where the defect symptom repair database includes a first defect symptom description and an associated first repair action with an effectiveness indicator wherein a. the client terminal displays the first defect symptom description b. the first defect symptom is matched with the defect symptom of the item c. the client terminal displays the first repair action with the effectiveness indicator d. the first repair action is applied to the defective item e. the effectiveness indicator for the first repair action is calculated including the result of applying the first repair action to the defective item and updated in the database.
Specification