System and method for control of communications connections and notifications
First Claim
1. A method of providing call compliance, the method comprising:
- receiving a call from a caller on an incoming connection;
receiving an authentication number from the caller on the incoming connection;
verifying the authentication number against an account database to evaluate corresponding account information;
enabling the caller on the incoming connection to initiate an outgoing call on an outgoing connection based on account information;
receiving over the incoming connection an identifier of a destination to which a call is to be initiated over the outgoing connection;
providing call compliance treatment to the outgoing call to the destination; and
updating account information based on the outgoing call.
11 Assignments
0 Petitions
Accused Products
Abstract
A method of implementing call compliance at a central facility through account specific access, the method involving: receiving a call from a caller on an incoming connection; obtaining and verifying account information; enabling the caller on the incoming connection to initiate an outgoing call on an outgoing connection depending on account information; receiving over the incoming connection an identifier of a destination to which a call is to be initiated over the outgoing connection; checking a do-not-call database for an indication of whether the destination is a do-not-call destination; if it is determined that the destination is a do-not-call destination, blocking the outgoing call from taking place over the outgoing connection; and if it is determined that the destination is not a do-not-call destination, allowing the outgoing call to take place over the outgoing connection.
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Citations
38 Claims
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1. A method of providing call compliance, the method comprising:
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receiving a call from a caller on an incoming connection;
receiving an authentication number from the caller on the incoming connection;
verifying the authentication number against an account database to evaluate corresponding account information;
enabling the caller on the incoming connection to initiate an outgoing call on an outgoing connection based on account information;
receiving over the incoming connection an identifier of a destination to which a call is to be initiated over the outgoing connection;
providing call compliance treatment to the outgoing call to the destination; and
updating account information based on the outgoing call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A method of implementing call compliance at a central facility, said method comprising:
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receiving a call from a caller on an incoming connection;
receiving an authentication number from the caller on the incoming connection;
verifying the authentication number against an account database to determine whether a corresponding account is active;
enabling the caller on the incoming connection to initiate a plurality of outgoing calls from the central facility if the account is active;
receiving over the incoming connection a plurality of identifiers of destinations to which calls are to be initiated from the central facility;
for each of the plurality of identifiers;
(1) checking a do-not-call database for an indication of whether the destination for that received identifier is a do-not-call destination;
(2) if it is determined that the destination for that received identifier is a do-not-call destination, blocking the outgoing call from taking place; and
(3) if it is determined that the destination for that received identifier is not a do-not-call destination, allowing the outgoing call to take place over the outgoing connection.
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19. A system for providing call compliance, said system comprising:
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an interface unit having an incoming connection and an outgoing connection, the incoming connection capable of receiving a call into the system, receiving an authentication number from a caller, and receiving an identifier of a destination to which a call is to be initiated, the outgoing connection capable of initiating the call to the destination;
an account database containing account information;
an account management unit for verifying the authentication number against the account database to evaluate corresponding account information, for determining whether the caller on the incoming connection can initiate an outgoing call, and updating account information based on the outgoing call;
a control unit for providing call compliance treatment to the outgoing call to the destination. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A system for providing call compliance, said system comprising:
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an interface unit having an incoming connection and an outgoing connection, the incoming connection capable of receiving a call into the system, receiving an authentication number from a caller, and receiving an identifier of a destination to which a call is to be initiated, the outgoing connection capable of initiating the call to the destination;
an account database containing account information;
an account management unit for verifying the authentication number against the account database to evaluate corresponding account information, for determining whether the caller on the incoming connection can to initiate an outgoing call, and updating account information based on the outgoing call;
a control unit for providing call compliance treatment to the outgoing call to the destination by;
(i) checking a do-not-call database for an indication of whether the destination is a do-not-call destination;
(ii) if it is determined that the destination is a do-not-call destination, blocking the outgoing call from taking place over the outgoing connection; and
(iii) if it is determined that the destination is not a do-not-call destination, allowing the outgoing call to take place over the outgoing connection.
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36. A calling card for providing access to a system for providing call compliance treatment comprising:
human readable information located on the calling card, including a unique account number and PIN wherein the unique account number and PIN corresponds to an account and may be employed to access a system for enabling call compliance treatment. - View Dependent Claims (37)
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38. A computer readable medium having computer readable program codes embodied therein for causing a computer to function as a connection and interface unit that exchanges information with a relationship management system, the computer readable medium program codes performing functions comprising:
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receiving a call from a caller on an incoming connection;
receiving an authentication number from the caller on the incoming connection;
verifying the authentication number against an account database to evaluate corresponding account information;
enabling the caller on the incoming connection to initiate an outgoing call on an outgoing connection based on account information;
receiving over the incoming connection an identifier of a destination to which a call is to be initiated over the outgoing connection;
providing call compliance treatment to the outgoing call to the destination; and
updating account information based on the outgoing call.
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Specification