Apparatus and method for communications control
First Claim
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1. A computer-telephony integration (CTI) system for selectively allowing communication of a workstation with one of a plurality of Central Offices, the CTI system comprising:
- a computer-telephony integration (CTI) system including one or more workstations; and
a switch coupled to the workstations and to the plurality of Central Offices, wherein the switch is configured to provide a connection between one of the CTI workstations and a selected one of the plurality of Central Offices in response to a command from a CTI workstation.
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Abstract
An apparatus and method for controlling telecommunications is provided. The apparatus, which in one embodiment is a switch, may be connected between a computer-telephony integrated (CTI) workstation and multiple communication lines to elements such as Central Offices. The switch may be manipulated either manually or by the CTI workstation to connect to one of the multiple communication lines.
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Citations
29 Claims
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1. A computer-telephony integration (CTI) system for selectively allowing communication of a workstation with one of a plurality of Central Offices, the CTI system comprising:
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a computer-telephony integration (CTI) system including one or more workstations; and
a switch coupled to the workstations and to the plurality of Central Offices, wherein the switch is configured to provide a connection between one of the CTI workstations and a selected one of the plurality of Central Offices in response to a command from a CTI workstation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of controlling communication within a computer-telephony integration (CTI) system comprising:
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receiving a request within the CTI system for connection to a particular Central Office selected from among a plurality of Central Offices;
transmitting a command from the CTI system to a switch, wherein the command indicates the particular Central Office; and
providing a connection between the CTI system and the particular Central Office through the switch in response to the command from the CTI system. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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21. A switch for directing communication within a computer-telephony integration system comprising:
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a plurality of first connectors, each configured to connect to a separate Central Office;
a second connector configured to connect to a communication line;
a power receptacle; and
a control port configured to connect to a workstation, wherein the workstation controls the switch by communicating through the control port, and wherein the switch is configured to connect the communication line to a selected one of the plurality Central Offices in response to a command sent to the switch by the workstation. - View Dependent Claims (22, 23, 24, 25)
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26. An apparatus for controlling communication within a computer-telephony integration (CTI) system comprising:
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means for receiving a request in the CTI system for connection to a particular Central Office selected from among a plurality of Central Offices;
means for transmitting a command from the CTI system to a switch, wherein the command indicates the particular Central Office; and
means for providing a connection between the CTI system and the particular Central Office through the switch in response to the command from the CTI system.
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27. A method of controlling communication within a computer-telephony integration (CTI) system comprising:
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receiving a request transmitted through a communication line coupled to the CTI system, wherein the request is for connection to one Central Office selected from among a plurality of Central Offices coupled to the CTI system;
transmitting a command from the CTI system to a switch through a universal serial bus, wherein the command indicates the request for connection to the one Central Office;
providing a connection between the CTI system and the one Central Office through the switch in response to the command from the CTI system; and
sending a communication report from the switch to the CTI system through the universal serial bus, wherein the communication report comprises a status report of the connection between the CTI system and the one Central Office. - View Dependent Claims (28, 29)
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Specification