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System and method of utilizing a hybrid semantic model for speech recognition

  • US 20060159240A1
  • Filed: 01/14/2005
  • Published: 07/20/2006
  • Est. Priority Date: 01/14/2005
  • Status: Active Grant
First Claim
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1. A method for processing a call comprising:

  • receiving a speech input in connection with a call;

    transforming at least a segment of the speech input into a first textual format;

    generating a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level;

    selecting an entry of the first list having a higher corresponding confidence level;

    outputting a second textual format, generating a second list based, at least partially on consideration of the selected entry and the second textual format; and

    suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level.

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