Methods, systems and computer program products for notifying telecommunications system technicians of pending work orders
First Claim
1. A method of notifying technicians of work to be performed on a telecommunications system, wherein the telecommunications system includes a patch panel having a plurality of connector ports, and a plurality of patch cords configured to selectively interconnect pairs of the connector ports, wherein each patch cord has opposite ends and a respective connector secured to each end, wherein each connector is configured to be removably secured within a connector port, the method comprising:
- monitoring patch cord interconnections with the connector ports;
generating a work order in response to detecting relocation of a patch cord connector at the patch panel, wherein the work order details work to be performed by a technician associated with the relocation of the patch cord connector; and
automatically notifying a technician that a work order has been generated.
8 Assignments
0 Petitions
Accused Products
Abstract
Methods, systems and computer program products that notify technicians of work to be performed on a telecommunications system are provided. Interconnections with patch panel connector ports are monitored and a work order is generated in response to detecting the relocation of a patch cord connector at a patch panel. A technician automatically is notified that a work order has been generated. The technician is requested to acknowledge receipt of a work order notification. If an acknowledgement is not received within a predetermined period of time, an alternate technician is notified of the work order. A list of work orders are displayed on a display in communication with the telecommunications system. Displayed work orders can be filtered such that the a technician only views work orders he/she is authorized to view. A technician can select a displayed work order and retrieve additional information from a server managing the work orders.
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Citations
22 Claims
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1. A method of notifying technicians of work to be performed on a telecommunications system, wherein the telecommunications system includes a patch panel having a plurality of connector ports, and a plurality of patch cords configured to selectively interconnect pairs of the connector ports, wherein each patch cord has opposite ends and a respective connector secured to each end, wherein each connector is configured to be removably secured within a connector port, the method comprising:
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monitoring patch cord interconnections with the connector ports;
generating a work order in response to detecting relocation of a patch cord connector at the patch panel, wherein the work order details work to be performed by a technician associated with the relocation of the patch cord connector; and
automatically notifying a technician that a work order has been generated. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A telecommunications system, comprising:
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a patch panel comprising a plurality of connector ports;
a plurality of patch cords configured to selectively interconnect pairs of the connector ports, wherein each patch cord comprises opposite ends and a respective connector secured to each end, wherein each connector is configured to be removably secured within a connector port;
means for monitoring patch cord interconnections with the connector ports;
means for generating a work order in response to detecting relocation of a patch cord connector at the patch panel, wherein the work order details work to be performed by a technician associated with the relocation of the patch cord connector; and
means for automatically notifying a technician that a work order has been generated. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14)
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15. A computer program product for notifying technicians of work to be performed or a telecommunications system, wherein the telecommunications system includes a patch panel having a plurality of connector ports, and a plurality of patch cords configured to selectively interconnect pairs of the connector ports, wherein each patch cord has opposite ends and a respective connector secured to each end, wherein each connector is configured to be removably secured within a connector port, the computer program product comprising a computer usable storage medium having computer readable program code embodied in the medium, the computer readable program code comprising:
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computer readable program code that monitors patch cord interconnections with the connector ports;
computer readable program code that generates a work order in response to detecting relocation of a patch cord connector at the patch panel, wherein the work order details work to be performed by a technician associated with the relocation of the patch cord connector; and
computer readable program code that automatically notifies a technician that a work order has been generated. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22)
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Specification