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System and method for independently recognizing and selecting actions and objects in a speech recognition system

  • US 20060161431A1
  • Filed: 01/14/2005
  • Published: 07/20/2006
  • Est. Priority Date: 01/14/2005
  • Status: Active Grant
First Claim
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1. A method for processing a call comprising:

  • receiving a speech input via a call;

    transforming the speech input into text;

    creating a list of salient terms comprising actions and objects from the text, wherein the list has a dominant term;

    adjusting a confidence level of objects on the list if the dominant term is an action and selecting a complimentary object from the list to combine with the action to form an action-object pair adjusting a confidence level of actions on the list if the dominant term is an object and selecting a complementary action from the list to combine with the object to form the action-object pair; and

    routing the call based on the action-object pair.

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