Service desk data transfer interface
10 Assignments
0 Petitions
Accused Products
Abstract
A system, method and computer program product for importing data in a network-based customer relationship application is provided. First, data to be imported to a customer relationship application utilizing a network is identified. A set of predetermined rules associated with the customer relationship application are identified. The data is imported to the customer relationship application utilizing the network in accordance with the set of predetermined rules. The data is stored in memory accessible to the customer relationship application. The fields in which the data is stored in the memory are customized by a user. A system, method and computer program product for exporting data in a network-based customer relationship application is also provided. Data to be exported from a customer relationship application utilizing a network is identified. The data is stored in memory accessible to the customer relationship application, in fields which are user-customizable. A set of predetermined rules associated with the customer relationship application is identified. The data is exported from the customer relationship application utilizing the network in accordance with the set of predetermined rules. A system, method and computer program product are also provided for generating an application for managing network data transfer operations. A screen for receiving a designation of a type of application to be created is displayed. A screen for receiving a designation of an origin of the data is also displayed. A screen for receiving a designation of a destination for the data is further displayed. A mapping of fields between the origin of the data and the destination of the data is generated. The application is created. A screen is also displayed that allows a user to manipulate the mapping. A data transfer operation is performed upon execution of the application.
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Citations
73 Claims
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1-35. -35. (canceled)
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36. A method for importing data from an origin to a destination utilizing a network, the destination associated with a network-based customer relationship application, the method comprising:
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identifying data to be imported from the origin to the destination associated with the customer relationship application utilizing the network;
identifying a set of predetermined rules associated with the customer relationship application;
identifying at least one user-created scripting function;
importing the data from the origin to the destination utilizing the network in accordance with the set of predetermined rules, wherein the act of importing includes transforming the data from the origin to the destination based on the at least one user-created scripting function; and
storing the imported data in memory at the destination accessible to the customer relationship application. - View Dependent Claims (44, 45, 46, 47, 48, 49, 50)
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37. A method for exporting data from an origin to a destination utilizing a network, the origin associated with a network-based customer relationship application, the method comprising:
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identifying data to be exported from the origin associated with the customer relationship application utilizing the network, wherein the data is stored in memory at the origin accessible to the customer relationship application;
identifying a set of predetermined rules associated with the customer relationship application;
identifying at least one user-created scripting function; and
exporting the data from the origin associated with the customer relationship application to the destination utilizing the network in accordance with the set of predetermined rules, wherein the act of exporting includes transforming the data from the origin to the destination based on the at least one user-created scripting function. - View Dependent Claims (51, 52, 53, 54, 55, 56, 57)
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38-43. -43. (canceled)
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58. A program storage device, readable by a programmable control device, comprising instructions stored thereon for causing the programmable control device to:
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identify data to be imported from an origin to a destination associated with a customer relationship application utilizing a network;
identify a set of predetermined rules associated with the customer relationship application;
identify at least one user-created scripting function;
import the data from the origin to the destination utilizing the network in accordance with the set of predetermined rules, wherein the act of importing includes transforming the data from the origin to the destination based on the at least one user-created scripting function; and
storing the imported data in memory at the destination accessible to the customer relationship application. - View Dependent Claims (59, 60, 61, 62, 63, 64, 65)
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66. A program storage device, readable by a programmable control device, comprising instructions stored thereon for causing the programmable control device to:
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identify data to be exported from an origin associated with a customer relationship application utilizing a network, wherein the data is stored in memory at the origin accessible to the customer relationship application;
identify a set of predetermined rules associated with the customer relationship application;
identify at least one user-created scripting function; and
export the data from the origin to a destination utilizing the network in accordance with the set of predetermined rules, wherein the act of exporting includes transforming the data from the origin to the destination based on the at least one user-created scripting function. - View Dependent Claims (67, 68, 69, 70, 71, 72, 73)
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Specification