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Method and system for scheduling a customer service callback

  • US 20060167729A1
  • Filed: 10/08/2003
  • Published: 07/27/2006
  • Est. Priority Date: 10/08/2003
  • Status: Active Grant
First Claim
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1. A method of scheduling a callback time for customer service, the method including:

  • calculating estimated handling resources for a customer interaction system;

    forecasting a customer service transaction workload for the estimated handling resources of the customer interaction system; and

    determining the scheduled callback time based upon the estimated handling resources and the forecasted customer service transaction workload.

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