System and method for automatically segmenting content from an instant messaging transcript and applying commands contained within the content segments

• US 20060167994A1
• Filed: 01/11/2005
• Published: 07/27/2006
• Est. Priority Date: 01/11/2005
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Walker, Keith Raymond, Handy-Bosma, John Hans, Chen, Yen-Fu, Selvage, Mei Yang
• Application Number:
  US11/032,884
• Publication Number:
  US 20060167994A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A system and method for automatically segmenting content from an instant messaging transcript and applying commands contained within the content segments is disclosed. The system includes a segment finding program, a command finding program, and a command list. The segment finding program identifies topic shifts in the IM conversation. The command finding program searches the identified topic segments for commands. Upon finding a command, the command finding program locates an appropriate action within the command list and executes it after obtaining user permission if so specified. The system works in conjunction with an IM program having functions to allow each user to control the segment finding and command finding programs.

Claims

1. A method for automatically segmenting content from an instant messaging transcript and applying commands contained within the content segments comprising:

(a) scanning for a segment in the instant messaging transcript;

(b) responsive to finding a segment, scanning for a command contained within the segment; and

(c) responsive to finding a command, performing an action associated with the command.

2. The method of claim 1, further comprising reporting to a user that the action has been performed.

3. The method of claim 1, wherein steps (a) through (c) may take place retrospectively after completion of an instant messaging transcript.

4. The method of claim 1, wherein step (c) is preceded by prompting a user to approve performance of the action.

5. The method of claim 1, further comprising reporting to a user the results of the action.

6. The method of claim 1, wherein step (b) is preceded by responsive to finding a segment, identifying the segment to a user.

7. The method of claim 1, wherein step (c) is preceded by responsive to finding a command, identifying the command to a user.

8. The method of claim 1, wherein steps (a) through (c) are performed automatically by a computer.

9. The method of claim 1, wherein the action comprises sending at least a portion of the segment to a pre-designated addressee.

10. The method of claim 1, wherein the action comprises sending at least a portion of the segment to a computer program.

11. The method of claim 1, wherein the action comprises sending an XML message containing at least a portion of the segment to a computer program.

12. The method of claim 1 wherein the command further comprises a word contained within the chat segment that can be recognized by a computer program through comparison to a command list so that upon recognition of the command a computer will be instructed to perform the action associated with the command.

13. The method of claim 1 wherein the action further comprises the result of instructions given to a computer in response to recognition and application of the command by a program.

14. A program product operable on a computer comprising:

a computer-usable medium;

wherein the computer usable medium comprises instructions for a computer to perform steps comprising;

(a) receiving an instant messaging transcript from an instant messaging session;

(b) scanning the instant messaging transcript for a segment;

(c) responsive to finding a segment, scanning for a command contained within the segment; and

(d) responsive to finding a command, performing an action associated with the command.

15. The program product of claim 14, wherein a user can specify that at least a portion of the instant messaging transcript be sent only to the computer and not to any other participants in the instant messaging session.

16. The program product of claim 14, wherein a user can specify that a result from the action be displayed only to the user and not to any other participants in the instant messaging session.

17. The program product of claim 14, wherein a user can specify that a result from the action be displayed to all participants in the instant messaging session.

18. The program product of claim 14, wherein prior to performing step (d), the computer must receive approval from a user.

19. The program product of claim 14, wherein the action comprises prompting a user to approve performance of an additional action.

20. The program product of claim 14 wherein the command further comprises a word contained within the chat segment that can be recognized by a computer program so that upon recognition a computer will be instructed to perform the action associated with the command.

21. The program product of claim 14 wherein the action further comprises the result of instructions given to a computer in response to recognition and application of the command by a program.

22. The program product of claim 14 further comprising instructions to identify topic shifts in the instant messaging conversation.

23. The program product of claim 14 further comprising instructions to report to a user that an action has been performed by logging the action in a command log.

24. The program product of claim 14 further comprising instructions to obtain permission from a user before executing an action.

25. The program product of claim 14 further comprising instructions to report the result of an action to the user.

26. The program product of claim 14 further comprising instructions to identify a found command to a user.

27. The program product of claim 14 further comprising instructions to identify a found segment to the user.

28. The program product of claim 14 wherein an instruction is given to the computer after completion of an instant messaging transcript.

29. The program product of claim 14 further comprising instructions, responsive to locating a command in a segment, to send a portion of the segment to a pre-designated addressee.

30. The program product of claim 14 further comprising instructions to send a portion of the segment to a computer program.

31. The program product of claim 14 further comprising instructions to send an XML message containing at least a portion of the segment to a computer program.

32. The program product of claim 14 further comprising instructions to prompt a user to approve performance of an additional action.

33. A system for automatically segmenting content from an instant messaging transcript and applying commands contained within the content segments comprising:

a first computer having a first memory and a first processor;

a second computer having a second memory and a second processor connected to the first computer;

a third computer having a third memory and a third processor connected to the first computer and the second computer;

an instant messaging program loaded into the first memory, second memory, and third memory;

a segment finding program loaded into the third memory;

a command finding program loaded into the third memory; and

a command list loaded into the third memory.

34. The system of claim 33, wherein the segment finding program receives input from the instant messaging program loaded into the third memory, scans for a segment, and executes the command finding program responsive to finding a segment.

35. The system of claim 33, wherein the command finding program receives a segment from the segment finding program, scans for a command contained within the segment, and performs an action from the command list responsive to finding a command contained within the command list.

36. The system of claim 33, further comprising a command log loaded into the third memory.

37. The system of claim 34, further comprising a pending command list loaded into the third memory.

38. The system of claim 34, further comprising an application selected from the group consisting of word processors, email programs, spreadsheet programs, and calendar programs loaded into the third memory.

39. The system of claim 33 wherein the command further comprises a word contained within the chat segment that can be recognized by a computer program so that upon recognition of the command a computer will be instructed to perform the action associated with the command.

40. The system of claim 33 wherein the action further comprises the result of instructions given to a computer in response to recognition and application of the command by a command finding program.