Automated performance analysis and failure remediation
First Claim
1. A system for diagnosis of electromechanical devices of at least one predefined type, the system comprising:
- a communication unit that communicates with an actual device of the predefined type;
a unit that accesses a knowledge data set containing knowledge relating to properties of devices of the predefined type;
a unit that accesses a device data set containing parameters of the actual device, the parameters including actual error data indicating errors that occurred in an actual period;
a unit that accesses a history data set containing historical data of the actual device, the historical data including at least one of historical error data relating to errors, performance data relating to performance analysis and remediation data relating to failure remediation that occurred before the actual period; and
a calculation unit that anaylzes and combines data from the data sets for generating a prioritized item list indicative of remedial steps to be executed, the items relating to at least one of performance and failure of the actual device, and being prioritized according to priority rules.
1 Assignment
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Accused Products
Abstract
A service diagnosis tool for performance analysis and failure remediation of electromechanical devices, e.g. printers or copiers. The tool communicates with an actual device of a specific type, and accesses data from a knowledge data set containing knowledge relating to properties of devices of the specific type, a device data set and a history data set. The device data set contains parameters of the actual device, the parameters including actual error data indicating errors that occurred in an actual period. The historical data includes historical error data of the actual device relating to errors, performance and/or remediation that occurred before the actual period. The tool has a calculation unit for analyzing and combining data from the data sets for generating a prioritized item list indicative of remedial steps to be executed. The items in the list relate to performance and/or failure of the actual device, and are organized according to priority rules.
73 Citations
32 Claims
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1. A system for diagnosis of electromechanical devices of at least one predefined type, the system comprising:
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a communication unit that communicates with an actual device of the predefined type;
a unit that accesses a knowledge data set containing knowledge relating to properties of devices of the predefined type;
a unit that accesses a device data set containing parameters of the actual device, the parameters including actual error data indicating errors that occurred in an actual period;
a unit that accesses a history data set containing historical data of the actual device, the historical data including at least one of historical error data relating to errors, performance data relating to performance analysis and remediation data relating to failure remediation that occurred before the actual period; and
a calculation unit that anaylzes and combines data from the data sets for generating a prioritized item list indicative of remedial steps to be executed, the items relating to at least one of performance and failure of the actual device, and being prioritized according to priority rules. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for diagnosis of electromechanical devices of at least one predefined type, the method comprising the steps of:
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communicating with an actual device of the predefined type;
accessing a knowledge data set containing knowledge relating to properties of devices of the predefined type;
accessing a device data set containing parameters of the actual device, the parameters including actual error data indicating errors that occurred in an actual period;
accessing a history data set containing historical data of the actual device, the historical data including at least one historical error data relating to errors, performance data relating to performance analysis and remediation data relating to failure remediation that occurred before the actual period; and
analyzing and combining data from the data sets for generating a prioritized item list indicative of remedial steps to be executed, the items relating to at least one of performance or failure of the actual device, and being prioritized by applying priority rules. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. An electromechanical device of a predefined type, comprising a diagnosis system, the system comprising:
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a unit that accesses a knowledge data set containing knowledge relating to properties of devices of the predefined type;
a unit that accesses a device data set containing parameters of the actual device, the parameters including actual error data indicating errors that occurred in an actual period;
a unit that accesses a history data set containing historical data of the actual device, the historical data including at least one of historical error data relating to errors, performance data relating to performance analysis and remediation data relating to failure remediation that occurred before the actual period; and
a calculation unit that analyzes and combines data from the data sets for generating a prioritized item list indicative of remedial steps to be executed, the items relating to at least one of performance and failure of the actual device, and being prioritized by applying priority rules. - View Dependent Claims (28, 29, 30, 31, 32)
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Specification